[VoiceOps] [External] Re: [External] Re: [External] Re: [External] Re: 9-8-8 dialing when an outside line access code (9) is being used

Mary Lou Carey marylou at backuptelecom.com
Tue Jul 19 16:17:57 EDT 2022

The original requirement of the 988 change process was to require all 10 
digits to be dialed. Most carriers already do that because of overlays 
or multiple NPAs but that piece of the process was supposed to happen 
months ago so if someone hasn't changed that in their switch they need 

BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2022-07-19 01:23 PM, Hunter Fuller via VoiceOps wrote:
> On Tue, Jul 19, 2022 at 1:11 PM Alex Balashov via VoiceOps
> <voiceops at voiceops.org> wrote:
>> Dialing an “outside line”, in contrast, serves _no_ purpose, because 
>> there literally is no “outside line”. The only reason to continue it 
>> is to perpetuate user custom and habit.
> But it *does* do something. It is the mechanism for the end user to
> "tell" the dial plan, "I am about to make an external call, so don't
> try to complete it after 4 digits" (or however long your extensions
> are).
> Of course you can say "just tell the user to dial the entire number
> they want and then press Call" (that is, retrain my users to perform
> en-bloc dialing). But this is more training than I am currently doing.
> My complete user training is done by a single email per user, that is
> dispatched automatically by a process we put in place 6 years ago.
> So the reason to continue it is because it is free, and it would cost
> money (via employee training time) to change it.
> What is the reason to NOT continue it? Prior to 988, I was unaware of
> one. And it still looks like 988 is the only reason.
> All anyone can tell me on this list is "because there is no point,"
> "because it is antiquated," etc. - but the proposed alternative would
> literally cost my organization time and therefore money to accomplish,
> and provide an arguably worse UX for long-time users. So I am still
> kinda hoping someone can tell me what would be so great about the
> changeover, aside from allowing people to call 988 faster.
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