[VoiceOps] Comcast Voice Routing Contact?

[Nick Garrett]

I don't have direct access to NPAC, but I'm trying a Comcast email that I
used a couple of years ago to remove translations so I'm trying that soon.
Nothing from NANOG yet either.
¯\_(ツ)_/¯

On Fri, Apr 12, 2024 at 7:25 AM Mike Hammett <voiceops at ics-il.net> wrote:

> Do you have the ability to look up in NPAC the contact information for
> that SPID?
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
>
> ------------------------------
> *From: *"Nick Garrett via VoiceOps" <voiceops at voiceops.org>
> *To: *voiceops at voiceops.org
> *Sent: *Wednesday, April 10, 2024 10:54:06 AM
> *Subject: *[VoiceOps] Comcast Voice Routing Contact?
>
> Hello, we have a fun issue we are attempting to troubleshoot with an end
> user having problems reaching local businesses utilizing Comcast (unsure if
> the end product is POTS over Coax or VoiceEdge). SPID: Comcast IP Phone/1
> The calls are not originating via their usual routing on their receiving
> end and some alternative routing seems to be in place where they are
> failing to cell phones.
>
> I'm checking to see if any Comcast folks are lurking that could
> potentially help or shed light on what is occurring or what the problem
> seems to be. We tried to suggest to our end user to have the local
> businesses reach out to Comcast - going through tier 1 support, rolling a
> truck, etc. It's still an issue (surprisingly) as I'm not sure this could
> be solved by a field technician if it could even be communicated well
> enough upstream to who it would matter to.
>
>
> We are attempting to go the usual channels now with the carrier we are
> originating the calls from and seeing if they can engage further
> engineering upstream but I have a feeling this will fizzle out. The losing
> carrier we ported this customer from last year is of no relation to Comcast
> (at least on the outside), but I'm unsure if they're still in the call
> stack or if there was some sharing of resources on that end when they were
> still housed there.
>
> Please reach out off-list if you can be of assistance and I can share more
> information. Thanks!
>
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