[VoiceOps] AT&T Wireless / FirstNet routing issue contact

[Mary Lou Carey]

I looked through some of my old e-mails and the prompts for TDM are 
(800) 638-2822 prompt 6 and then 1.

I'm sending you the rest of the escalation contacts.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2024-02-20 10:14 AM, Collin Rose wrote:
> Well that was phone number was a maze. I managed to get an email
> address out of somebody dl-ss7trctier2_at_att.com, but nobody could
> open a ticket.
> 
> Going to give the email address a try.
> 
> Collin R
> 
> From: Mary Lou Carey <marylou at backuptelecom.com>
> Date: Monday, February 19, 2024 at 6:10 PM
> To: Collin Rose <collin.rose at daystarrfiber.net>
> Cc: VoiceOps <voiceops at voiceops.org>
> Subject: Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
> 
> 
> [External Email]: This message is from a sender outside our
> organization. Exercise caution with links and attachments. Do not
> share sensitive information unless you verify the sender's identity
> and trust the content.
> 
> AT&T Wireless NOC
> 800-638-2822
> 
> If you've put in a ticket and they still haven't fixed it, I also have
> escalation contacts.
> 
> MARY LOU CAREY
> BackUP Telecom Consulting
> Office: 615-791-9969
> Cell: 615-796-1111
> 
> On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:
>> We appear to have an issue with AT&T Wireless failing to complete
>> calls to us and anything behind the local Frontier tandem (which
> they
>> apparently were routing our calls to). We are seeing call failures
> on
>> testing from an AT&T wireless cellular phone to both our numbers,
> and
>> the Frontier exchanges served off the tandem. Any one got any
> contacts
>> to open a ticket? Our end-user ticket, and our FirstNet ticket
> through
>> the local 911 center have both been unsuccessful, and we are going
> on
>> 72 hours of inability to receive calls from AT&T Wireless customers.
>> 
>> Thanks,
>> 
>> Collin R
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