[VoiceOps] AT&T Wireless / FirstNet routing issue contact

[Justin B Newman]

Collin,

It appears to me that AT&T wireless attempted to fix your problem today.
Apparently it didn't go well. Congrats on bringing down their network!

-jbn


On Tue, Feb 20, 2024 at 1:02 PM Collin Rose via VoiceOps <
voiceops at voiceops.org> wrote:

> Well the email is for an STP group of some sort, they can’t create a
> ticket, but were able to tell me when calls started failing, and that
> Frontier needs to open a ticket with ATT Mobility since they are directly
> connected.
>
>
>
> Haven’t been able to convince Frontier to do anything, as they claim AT&T
> is routing the calls incorrectly to them on the wrong group (AT&T STP folks
> say the TCICs changed at the time the calls started failing).
>
>
>
> Have engaged PSC for assistance, still have been unable to get anyone at
> ATT to actually accept a ticket from me. We have hundreds of customers
> complaining, and we have been steering them to ATT. Many of them are being
> told it’s not their problem. Others are being told the “local site is
> degraded” and they are working on it.
>
>
>
> Appreciate any help anyone can provide!
>
>
>
> Collin R
>
>
>
> *From: *VoiceOps <voiceops-bounces at voiceops.org> on behalf of Collin Rose
> via VoiceOps <voiceops at voiceops.org>
> *Date: *Tuesday, February 20, 2024 at 11:14 AM
> *To: *Mary Lou Carey <marylou at backuptelecom.com>
> *Cc: *VoiceOps <voiceops at voiceops.org>
> *Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
>
> [External Email]: This message is from a sender outside our organization.
> Exercise caution with links and attachments. Do not share sensitive
> information unless you verify the sender's identity and trust the content.
>
> Well that was phone number was a maze. I managed to get an email address
> out of somebody dl-ss7trctier2_at_att.com <dl-ss7trctier2 at att.com>, but
> nobody could open a ticket.
>
>
>
> Going to give the email address a try.
>
>
>
> Collin R
>
>
>
> *From: *Mary Lou Carey <marylou at backuptelecom.com>
> *Date: *Monday, February 19, 2024 at 6:10 PM
> *To: *Collin Rose <collin.rose at daystarrfiber.net>
> *Cc: *VoiceOps <voiceops at voiceops.org>
> *Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
>
> [External Email]: This message is from a sender outside our organization.
> Exercise caution with links and attachments. Do not share sensitive
> information unless you verify the sender's identity and trust the content.
>
> AT&T Wireless NOC
> 800-638-2822
>
> If you've put in a ticket and they still haven't fixed it, I also have
> escalation contacts.
>
> MARY LOU CAREY
> BackUP Telecom Consulting
> Office: 615-791-9969
> Cell: 615-796-1111
>
> On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:
> > We appear to have an issue with AT&T Wireless failing to complete
> > calls to us and anything behind the local Frontier tandem (which they
> > apparently were routing our calls to). We are seeing call failures on
> > testing from an AT&T wireless cellular phone to both our numbers, and
> > the Frontier exchanges served off the tandem. Any one got any contacts
> > to open a ticket? Our end-user ticket, and our FirstNet ticket through
> > the local 911 center have both been unsuccessful, and we are going on
> > 72 hours of inability to receive calls from AT&T Wireless customers.
> >
> > Thanks,
> >
> > Collin R
> > _______________________________________________
> > VoiceOps mailing list
> > VoiceOps at voiceops.org
> > https://puck.nether.net/mailman/listinfo/voiceops
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