[VoiceOps] Nextiva & Poly ZTP

[Mike Johnston]

On 2024-07-16 07:45, Mark Wiater via VoiceOps wrote:
> I've got a former customer of theirs wanting to bring phones and need 
> them removed from the Nextiva ZTP instance, support seems to not know 
> what I'm talking about.

If you are self-hosting the config for the Poly configs, then you 
arguably would not "need" to have Nextiva do anything.  You could do a 
factory reset of each phone and then provision the phones how you 
normally would.

We do not use ZTP with our Poly phones, so the next paragraph is just 
speculation...

I'm assuming Poly won't allow a phone to be in more than one ZTP 
instance at a time.  So if you want to have the phones in your ZTP 
instance, then I suppose Nextiva needs to release them from their ZTP 
instance, first.  Thus, your request for Nextiva support makes perfect 
sense, at least to me.

> i was hoping to find a clueful person at Nextiva

Unfortunately, I do not have any contacts for you.

Good luck, though!