I know VoIP very well, so I hope I can help you out. The first thing I would try is to set the forward on the phone without a 9 in front of the destination number. It would also be nice to know what Model of Cisco is being used. You could also try running a debug on the 2800 VGW to see if the call is even getting there. <br>
<br>Let me know if you need any information on which debugs to use.<br><br><font color="#888888">John Sleen<br>Manager Service Delivery and Engineering</font><br><br><br><div class="gmail_quote">On Thu, Aug 20, 2009 at 11:24 AM, <span dir="ltr"><<a href="mailto:Rod.Dossouvi.CTR@dot.gov">Rod.Dossouvi.CTR@dot.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I don’t know a whole lot about VoIP
yet and I didn’t configure this particular site so I need to gather all
the information. I know they are using Cisco IP Phone. They are are using CUE
integrated into a 2800; PRI circuit to AT&T. I will get more details soon. </span></font></p><div class="im">
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><b><b><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Rod Dossouvi</span></font></b></b><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Sr Network Engineer</span></font><font color="navy"><span style="color: navy;"></span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">INDUS Corporation<br>
FHWA, USDOT<br>
1200 New Jersey Avenue South
East<br>
Washington, DC 20590<br>
Direct 202-366-9028</span></font></p>
<p><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">Mobile 240-422-4588</span></font></p>
</div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
</div><div>
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<hr width="100%" align="center" size="2">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> John Sleen
[mailto:<a href="mailto:johnsleen@gmail.com" target="_blank">johnsleen@gmail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, August 20, 2009
12:20 PM<div><div></div><div class="h5"><br>
<b><span style="font-weight: bold;">To:</span></b> Dossouvi, Rod CTR (FHWA)<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a>;
<a href="mailto:rod.dossouvi@gmail.com" target="_blank">rod.dossouvi@gmail.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [VoiceOps] Call
forwarding issue</div></div></span></font></p>
</div><div><div></div><div class="h5">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">What type of IP Phone?
Make/Model? Do you have any problems when making outbound calls from that phone
directly? What type of server are you using for call control; Broadsoft, Call
Manager?<br>
<br>
Have you tried to forward without adding the 9 in front of the number?<br>
<br>
<font color="#888888"><span style="color: rgb(136, 136, 136);">John Sleen<br>
Manager Service Delivery and Engineering</span></font><br>
<br>
<br>
<br>
</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Thu, Aug 20, 2009 at 10:02 AM, <<a href="mailto:Rod.Dossouvi.CTR@dot.gov" target="_blank">Rod.Dossouvi.CTR@dot.gov</a>> wrote:</span></font></p>
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I am forwarding from IP phone.</span></font></p>
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<p><b><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy; font-weight: bold;">Rod Dossouvi</span></font></b></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Sr Network Engineer</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">INDUS Corporation<br>
FHWA, USDOT<br>
1200 New Jersey Avenue South
East<br>
Washington, DC 20590<br>
Direct 202-366-9028</span></font></p>
<p><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">Mobile 240-422-4588</span></font></p>
</div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
</div>
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<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr width="100%" align="center" size="2">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> John Sleen [mailto:<a href="mailto:johnsleen@gmail.com" target="_blank">johnsleen@gmail.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, August 20, 2009
10:54 AM<br>
<b><span style="font-weight: bold;">To:</span></b> Dossouvi, Rod CTR (FHWA)<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a>; <a href="mailto:rod.dossouvi@gmail.com" target="_blank">rod.dossouvi@gmail.com</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [VoiceOps] Call
forwarding issue</span></font></p>
</div>
<div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Are you forwarding from a PBX, IP Phone, some other
call control platform?<br>
<br>
John Sleen<br>
Manager Service Delivery and Engineering</span></font></p>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Thu,
Aug 20, 2009 at 8:52 AM, <<a href="mailto:Rod.Dossouvi.CTR@dot.gov" target="_blank">Rod.Dossouvi.CTR@dot.gov</a>> wrote:</span></font></p>
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<div>
<p><font face="Verdana" size="1"><span style="font-size: 9pt; font-family: Verdana;">user
is trying to have calls forwarded to her cell phone. When enters: <br>
9-xxx-xxxx, local callers get forwarded fine, but long distance callers get an
error. <br>
Alternatively, when user enters: 9-1-615-xxx-xxxx, long distance callers can
now get through, but <br>
local callers get the same error. Any input? Thank you.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Rod Dossouvi</span></font></b></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Sr
Network Engineer</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">INDUS
Corporation<br>
FHWA, USDOT<br>
1200 New Jersey Avenue South
East<br>
Washington, DC 20590<br>
Direct 202-366-9028</span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Mobile
240-422-4588</span></font></p>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
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