<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>You have two options that I know of, one which may or may not work depending on your network.<br><br>You can add an Ingate Firewall/Siparator to the deployment. This device will locally handle the REFER operation and actually send the call back to the ShoreTel PBX (because of the Refer-To target) which then routes it through the appropriate trunk on the PBX stripping the access code before it sends it back to the Ingate. This also avoids the SDPless Invite on transfer issue below.<br><br>You can also try manually disabling the use of REFER as the transfer method. To disable REFER you can edit the SIP profile for your trunk and set <span>"DontFwdREFER=1" under the custom parameters box. Be aware that this may cause other problems with call transfers and three way calling. I've been unable to get the PBX to work correctly on SIP trunks without the Ingate when REFER is disabled and G729 is used. This is due to the ShoreTel sending SDPless Invites when starting three way conferences and then subsequently failing to handle a 200 OK response with G729a in the offer list (it simply drops the messages). If you restrict the list of codecs in the SDP response to the Invite to G711u only it should work for you.<br><br><div><div><div>-- <br>Jason Nesheim<br><div><div></div></div></div></div></div><br></span><br>----- Original Message -----<br>From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>To: "Jason L. Nesheim" <jnesheim@cytek.biz><br>Cc: VoiceOps@voiceops.org<br>Sent: Monday, October 19, 2009 3:46:07 PM<br>Subject: RE: [VoiceOps] Shoretel 9.0 Call transfer using SIP softphone Xlite/Eyebeam<br><br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Here is what I see happening…This
is from ShoreGear Switch…</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">It seems like on the SIP Trunk I
am setup to prefix all calls with a 9, but when I transfer using Eyebeam
Shoretel messes up the number (converts 93035551000 to 9+13035551000) in the
REFER msg to the Broadsoft platform, hence call fails…</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">If I press Xfer on EBeam and
then dial 13035551000 (Don’t prefix it with a 9), it seems to work…</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I think it’s a setting on the
Shoretel….Any ideas..?</span><span style="color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Jason L. Nesheim
[mailto:jnesheim@cytek.biz] <br>
<b>Sent:</b> Monday, October 19, 2009 4:31 PM<br>
<b>To:</b> Ujjval Karihaloo<br>
<b>Cc:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Shoretel 9.0 Call transfer using SIP softphone
Xlite/Eyebeam</span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;">Could
you provide a SIP signaling capture of the communication between the Shoretel
PBX, Ingate, and Broadworks?<br>
<br>
There are several possible issues but it would be difficult to say what applies
to your scenario without a capture.</span></p>
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<p class="MsoNormal"><span style="color: black;">-- <br>
Jason Nesheim</span></p>
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<br>
----- Original Message -----<br>
From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>
To: VoiceOps@voiceops.org<br>
Sent: Monday, October 19, 2009 9:19:21 AM<br>
Subject: [VoiceOps] Shoretel 9.0 Call transfer using SIP
softphone Xlite/Eyebeam<br>
<br>
<br>
</span><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;">I am testing Shoretel shoretel
with Broadsoft and Call transfer seems to fail.</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;">Eyebeam</span><span style="font-family: Wingdings; color: black;">à</span><span style="color: black;">
Shoregear</span><span style="font-family: Wingdings; color: black;">à</span><span style="color: black;"> SIP Provider(Broadsoft)</span><span style="font-family: Wingdings; color: black;">à</span><span style="color: black;"> PSTN</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;">Eyebeam use calls a cell phone on
the PSTN side and then tried to transfer the call to PSTN user#2, Has anyone
tested this with a SIP Softphone registered to Shoretel ?</span></p>
<p class="MsoNormal"><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: black;"><br>
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