<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'>Uncheck the "Always Use Port 5004" box under Call Control -> Options in ShoreWare Director. <span>You may need to reboot the phones and Shoregear switch after changing this. Technically this should already be a disabled (and unchangeable) option in the system whenever SIP trunks or extensions exist.<br></span><br><p style="color: rgb(255, 0, 0);" class="MsoNormal">Our reseller provided ways to override the Shoretel setting
(rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP
530 phone in that sequence) so it does not use Port 5004 to send RTP out to,
but it does not seem to work.</p>
I've never heard of anything like this, unless it was in reference to
what should be done after the use port 5004 option is disabled.<br><span id="ffa12563-9dae-433d-b3d9-a2f16458c158"><br><div><div><div>-- <br>Jason Nesheim<br><div><div></div></div></div></div></div><br></span><br>----- Original Message -----<br>From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>To: "Ujjval Karihaloo" <ujjval@simplesignal.com>, voiceops@voiceops.org<br>Sent: Monday, October 19, 2009 5:40:55 PM<br>Subject: Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.<br><br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Anyone has any ideas about this
one?</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Ujjval Karihaloo</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">VP Voice Engineering</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">IP Phone: +13032428610</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">E-Fax: +17202391690</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">SimpleSignal Inc.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">88 Inverness Circle East</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Suite K105</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Englewood, CO 80112</span></p>
<p class="MsoNormal"><a href="http://www.simplesignal.com/" target="_blank"><span style="text-decoration: none;"><img src="cid:image001.jpg@01CA50EB.B177DE40" id="Picture_x0020_1" alt="bvoip" border="0" height="77" width="204"></span></a><span style="color: rgb(31, 73, 125);"></span></p>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Ujjval Karihaloo<br>
<b>Sent:</b> Monday, October 05, 2009 11:49 AM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.</span></p>
</div>
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<p class="MsoNormal"> </p>
<p>Hi All, We are trying to interop the ShoreTel (behind a Edgemarc – which
registers on behalf of the Shoretel as from what I know Shoretel cannot send a
SIP register) with our Broadsoft setup..I was wondering if someone has done it.</p>
<p>We are trying to get the Shoretel up and running, while I have it configured
as per the Broadsoft Partner config guide, the Shoretel system still continues
to use Port 5004 for RTP (which is its default behavior when not configured for
SIP), this is resulting in one way audio. Our reseller provided ways to
override the Shoretel setting (rebooting all devices, Shoregear switch,
Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not
use Port 5004 to send RTP out to, but it does not seem to work.</p>
<div style="border-style: none none double; border-color: -moz-use-text-color -moz-use-text-color windowtext; border-width: medium medium 2.25pt; padding: 0in 0in 1pt;">
<p>Call flow is as follows:</p>
</div>
<p> </p>
<p>Looks like the IP530 phone sends the calls through Shoregear switch to the
Broadsoft infrastructure, </p>
<p>As the call is answered, the 200 OK comes back from the Broadsoft side; the
Edgemarc NATs the 200OK & sends its private IP in the SDP and a
Port, however, I see the IP 530 phone stream RTP to the Private IP of the
Edgemarc but to port 5004 all the time.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Our reseller provided ways to override the Shoretel setting
(rebooting all devices, Shoregear switch, Shoreware Director, and Shoretel IP
530 phone in that sequence) so it does not use Port 5004 to send RTP out to,
but it does not seem to work.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><br>
Thx</p>
<p class="MsoNormal">Ujjval Karihaloo</p>
<p class="MsoNormal"> </p>
</div>
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