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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'>Here is what I see happening…This
is from ShoreGear Switch…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>It seems like on the SIP Trunk I
am setup to prefix all calls with a 9, but when I transfer using Eyebeam
Shoretel messes up the number (converts 93035551000 to 9+13035551000) in the
REFER msg to the Broadsoft platform, hence call fails…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>If I press Xfer on EBeam and
then dial 13035551000 (Don’t prefix it with a 9), it seems to work…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I think it’s a setting on the
Shoretel….Any ideas..?</span><span style='color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason L. Nesheim
[mailto:jnesheim@cytek.biz] <br>
<b>Sent:</b> Monday, October 19, 2009 4:31 PM<br>
<b>To:</b> Ujjval Karihaloo<br>
<b>Cc:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Shoretel 9.0 Call transfer using SIP softphone
Xlite/Eyebeam<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>Could
you provide a SIP signaling capture of the communication between the Shoretel
PBX, Ingate, and Broadworks?<br>
<br>
There are several possible issues but it would be difficult to say what applies
to your scenario without a capture.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'>-- <br>
Jason Nesheim<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:black'><br>
<br>
----- Original Message -----<br>
From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>
To: VoiceOps@voiceops.org<br>
Sent: Monday, October 19, 2009 9:19:21 AM<br>
Subject: [VoiceOps] Shoretel 9.0 Call transfer using SIP
softphone Xlite/Eyebeam<br>
<br>
<br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>I am testing Shoretel shoretel
with Broadsoft and Call transfer seems to fail.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Eyebeam</span><span
style='font-family:Wingdings;color:black'>à</span><span style='color:black'>
Shoregear</span><span style='font-family:Wingdings;color:black'>à</span><span
style='color:black'> SIP Provider(Broadsoft)</span><span style='font-family:
Wingdings;color:black'>à</span><span style='color:black'> PSTN<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Eyebeam use calls a cell phone on
the PSTN side and then tried to transfer the call to PSTN user#2, Has anyone
tested this with a SIP Softphone registered to Shoretel ?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:black'><br>
_______________________________________________<br>
VoiceOps mailing list<br>
VoiceOps@voiceops.org<br>
https://puck.nether.net/mailman/listinfo/voiceops<o:p></o:p></span></p>
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