<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Times New Roman; font-size: 12pt; color: #000000'><span>You could try enabling the option then disabling it again which may clear up the issue. However, I'd recommend opening a ticket with ShoreTel TAC before going through that process. Did they have any input on the issue?<br><br><div><div><div>-- <br>Jason Nesheim<br><div><div></div></div></div></div></div><br></span><br>----- Original Message -----<br>From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>To: "Jason L. Nesheim" <jnesheim@cytek.biz><br>Cc: voiceops@voiceops.org<br>Sent: Monday, October 19, 2009 6:13:51 PM<br>Subject: RE: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.<br><br>
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<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">From what I remember, the first
time I looked it was unchecked, as our reseller provisioned the SIp trunks into
it remotely. However, the system was used in their lab before, I cannot tell if
it was checked or not then? Chances are it was checked before the PBX got to
me.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Ujjval Karihaloo</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">VP Voice Engineering</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">IP Phone: +13032428610</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">E-Fax: +17202391690</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">SimpleSignal Inc.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">88 Inverness Circle East</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Suite K105</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Englewood, CO 80112</span></p>
<p class="MsoNormal"><a href="http://www.simplesignal.com/" target="_blank"><span style="text-decoration: none;"><img src="cid:image001.jpg@01CA50F0.4AD13C40" id="_x0000_i1027" alt="bvoip" height="77" width="204" border="0"></span></a><span style="color: rgb(31, 73, 125);"></span></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> Jason L. Nesheim
[mailto:jnesheim@cytek.biz] <br>
<b>Sent:</b> Monday, October 19, 2009 7:10 PM<br>
<b>To:</b> Ujjval Karihaloo<br>
<b>Cc:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based
Switch.</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;">Was
the box checked before you provisioned the SIP trunks in the system? Did
you disable it before provisioning SIP in the system?</span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color: black;">-- <br>
Jason Nesheim</span></p>
</div>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"><br>
<br>
----- Original Message -----<br>
From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>
To: "Jason L. Nesheim" <jnesheim@cytek.biz><br>
Cc: voiceops@voiceops.org<br>
Sent: Monday, October 19, 2009 6:05:05 PM<br>
Subject: RE: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.<br>
<br>
<br>
</span><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Correct, the sequence for
rebooting was just an attempt to get the Phone not to use port 5004…mine was
already unchecked..na deven after rebooting the phone continues to use RTP port
5004…</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">While testing with ShoreTel
Phones would be ideal, I continued my testing with Sip Softphones, as I could
get those to work until I ran into transfer issues.</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Ujjval Karihaloo</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">VP Voice Engineering</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">IP Phone: +13032428610</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">E-Fax: +17202391690</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">SimpleSignal Inc.</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">88 Inverness Circle East</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Suite K105</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Englewood, CO 80112</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;"><a href="http://www.simplesignal.com/" target="_blank"><span style="text-decoration: none;"><img src="cid:image001.jpg@01CA50F0.4AD13C40" id="_x0000_i1025" alt="bvoip" height="77" width="204" border="0"></span></a></span></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<div>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;"> Jason L. Nesheim [mailto:jnesheim@cytek.biz] <br>
<b>Sent:</b> Monday, October 19, 2009 7:03 PM<br>
<b>To:</b> Ujjval Karihaloo<br>
<b>Cc:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based
Switch.</span><span style="color: black;"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;">Uncheck
the "Always Use Port 5004" box under Call Control -> Options in
ShoreWare Director. You may need to reboot the phones and Shoregear
switch after changing this. Technically this should already be a disabled
(and unchangeable) option in the system whenever SIP trunks or extensions
exist.</span></p>
<p class="MsoNormal"><span style="color: red;">Our reseller provided ways to
override the Shoretel setting (rebooting all devices, Shoregear switch,
Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not
use Port 5004 to send RTP out to, but it does not seem to work.</span><span style="color: black;"></span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;">I've
never heard of anything like this, unless it was in reference to what should be
done after the use port 5004 option is disabled.</span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color: black;">-- <br>
Jason Nesheim</span></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;"><br>
<br>
----- Original Message -----<br>
From: "Ujjval Karihaloo" <ujjval@simplesignal.com><br>
To: "Ujjval Karihaloo" <ujjval@simplesignal.com>,
voiceops@voiceops.org<br>
Sent: Monday, October 19, 2009 5:40:55 PM<br>
Subject: Re: [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.<br>
<br>
</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Anyone has any ideas about this
one?</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Ujjval Karihaloo</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">VP Voice Engineering</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">IP Phone: +13032428610</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">E-Fax: +17202391690</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">SimpleSignal Inc.</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">88 Inverness Circle East</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Suite K105</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Englewood, CO 80112</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="color: black;"><a href="http://www.simplesignal.com/" target="_blank"><span style="text-decoration: none;"><img src="cid:image001.jpg@01CA50F0.4AD13C40" id="Picture_x0020_1" alt="bvoip" height="77" width="204" border="0"></span></a></span></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><span style="color: black;"></span></p>
<div>
<div style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;"> voiceops-bounces@voiceops.org
[mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Ujjval Karihaloo<br>
<b>Sent:</b> Monday, October 05, 2009 11:49 AM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> [VoiceOps] ShoreTel PBX interop with Broadsoft Based Switch.</span><span style="color: black;"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p><span style="color: black;">Hi All, We are trying to interop the ShoreTel
(behind a Edgemarc – which registers on behalf of the Shoretel as from what I
know Shoretel cannot send a SIP register) with our Broadsoft setup..I was
wondering if someone has done it.</span></p>
<p><span style="color: black;">We are trying to get the Shoretel up and running,
while I have it configured as per the Broadsoft Partner config guide, the
Shoretel system still continues to use Port 5004 for RTP (which is its default
behavior when not configured for SIP), this is resulting in one way audio. Our
reseller provided ways to override the Shoretel setting (rebooting all devices,
Shoregear switch, Shoreware Director, and Shoretel IP 530 phone in that
sequence) so it does not use Port 5004 to send RTP out to, but it does not seem
to work.</span></p>
<div style="border-style: none none double; border-color: -moz-use-text-color -moz-use-text-color windowtext; border-width: medium medium 2.25pt; padding: 0in 0in 1pt;">
<p><span style="color: black;">Call flow is as follows:</span></p>
</div>
<p><span style="color: black;"> </span></p>
<p><span style="color: black;">Looks like the IP530 phone sends the calls through
Shoregear switch to the Broadsoft infrastructure, </span></p>
<p><span style="color: black;">As the call is answered, the 200 OK comes back
from the Broadsoft side; the Edgemarc NATs the 200OK & sends its
private IP in the SDP and a Port, however, I see the IP 530 phone stream
RTP to the Private IP of the Edgemarc but to port 5004 all the time.</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;">Our reseller provided ways to
override the Shoretel setting (rebooting all devices, Shoregear switch,
Shoreware Director, and Shoretel IP 530 phone in that sequence) so it does not
use Port 5004 to send RTP out to, but it does not seem to work.</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="color: black;"><br>
Thx</span></p>
<p class="MsoNormal"><span style="color: black;">Ujjval Karihaloo</span></p>
<p class="MsoNormal"><span style="color: black;"> </span></p>
<p class="MsoNormal"><span style="font-size: 12pt; font-family: "Times New Roman","serif"; color: black;"><br>
_______________________________________________<br>
VoiceOps mailing list<br>
VoiceOps@voiceops.org<br>
https://puck.nether.net/mailman/listinfo/voiceops</span><span style="color: black;"></span></p>
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