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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Broadworks itself does not act on the media (especially the DTMF)
in any way under normal circumstances. The DTMF negotiation will usually occur
directly between the end phone (Polycom here) and the Level 3 media gateway
that transitions the call to the PSTN. I’d recommend you take a capture on
your furthest point out towards Level 3 (outside of BroadWorks) and also have
the conference provider take a capture on their end as the call comes in. Then
you go to Level 3 with the proof that something bad is happening within their
network or after they pass off to the PSTN, and they can either fix the issue
or change the routing.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> -Scott<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Dawson, Robert<br>
<b>Sent:</b> Tuesday, March 16, 2010 2:34 PM<br>
<b>To:</b> Carlos Alcantar; VoiceOps<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF
issues<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Broadworks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Carlos Alcantar<br>
<b>Sent:</b> Tuesday, March 16, 2010 1:14 PM<br>
<b>To:</b> VoiceOps<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF
issues<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>What type of pbx are these polycom’s connected to?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Carlos Alcantar<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Race Telecommunications, Inc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>101 Haskins Way<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>South San Francisco, CA 94080<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>P: 650.649.3550 x143<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>F: 650.649.3551<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>E: carlos@race.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org
[mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Robin Rodriguez<br>
<b>Sent:</b> Tuesday, March 16, 2010 10:06 AM<br>
<b>To:</b> VoiceOps<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF
issues<o:p></o:p></span></p>
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</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On Mar 16, 2010, at 10:49 AM, Dawson, Robert wrote:<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>G.711/RFC2833/L3</span><o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Have you engaged L3 yet on this issue? If not get them on
the phone, armed with your own captures showing appropriate RFC2833 event
duration and if you yell loud enough they'll setup the instrumentation on their
network to trap it. My guess, L3 isn't terming the call themselves and at some
point the converting RFC2833 to inband to hand off to the eventual term
carrier, and that carrier is accepting the call via a Sonus which is mucking it
up.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>and yes been there done that.<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:13.5pt'><span class=apple-style-span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>--</span></span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><br>
<span class=apple-style-span>Robin D. Rodriguez</span><br>
<span class=apple-style-span>Ifbyphone, Inc.</span></span><span
style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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