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<p class=MsoNormal><span style='color:#1F497D'>Thanks to all, turns out to be
an issue with a sub-tending carrier for L3. Still working to resolution.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> voiceops-bounces@voiceops.org
[mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Stephen Sprunk<br>
<b>Sent:</b> Friday, March 26, 2010 9:59 AM<br>
<b>To:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF
issues<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>On 16 Mar 2010 08:29, Dawson, Robert wrote: <o:p></o:p></p>
<p class=MsoNormal>I’ve got a customer that is experiencing issues with DTMF
recognition when utilizing Webex Conference services. I have adjusted DTMF
length and level to the point that it is causing issues with some other
services but they are still reporting failures. I can intermittently replicate
the issue as well. Anyone experience anything similar? Thoughts?<br>
...<br>
G.711/RFC2833/L3<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
I've found that increasing tone.dtmf.level on the Polycom phones from the
default of "-15" to "-12" or "-9" often helps
with problems where conference bridges, IVR systems, etc. aren't receiving
some/all of the digits.<br>
<br>
If that doesn't help, you will need to work with L3 support. They have
had numerous DTMF issues with their gateway vendor over the years, and you may
be running into the next in a long line of bugs from them.<br>
<br>
S<br>
<br>
<o:p></o:p></span></p>
<pre>-- <o:p></o:p></pre><pre>Stephen Sprunk "God does not play dice." --Albert Einstein<o:p></o:p></pre><pre>CCIE #3723 "God is an inveterate gambler, and He throws the<o:p></o:p></pre><pre>K5SSS dice at every possible opportunity." --Stephen Hawking<o:p></o:p></pre></div>
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