Hello all,<br><br>We'd like to add a call recording solution to our Broadsoft network. <br><br>Our weighted list of criteria are:<br><br>stability<br>stability<br>stability<br>features<br>ease of use for end customers<br>
ease of use for administrators<br>ease of implementation<br>performance efficiency (whatnots per cpu, murphies per megabyte, etc)<br>cost<br><br><br>Yes, we do like our uptime, and we've got the budget to do it right the first time.<br>
<br>In general, it seems that the marketplace has developed four different architectures:<br><br>1. Network sniffer - SPAN a port and try to make sense out of things by joining the SIP/RTP with configuration information<br>
<br>2. SIP server - Use SIP to redirect the call into a media proxy that captures the traffic<br><br>3. CALEA interface - Overload the CALEA function to provide recording services.<br><br>4. Dual number forward - Use two telephone numbers and a forwarding scheme to get a call into and out of a recording server at the TN level<br>
<br><br>If you have experience with integrating a call recording solution with broadsoft, or thoughts on the various architectures, I'd be grateful to hear your opinion.<br>
<br><br>Thank you very much.<br><br><br><br><br>