<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.6000.17023" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=320025515-16042010><FONT face=Arial
color=#0000ff size=2>Have you looked at solutions from CTI Group? We did
some lab evals using the Broadsoft CALEA interface and the solution seemed to
work well. For a number of non-technical reasons, we decided not to move
forward with the project so I can't speak to how the solution works in a
production environment.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=320025515-16042010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=320025515-16042010><FONT face=Arial
color=#0000ff size=2>If you interested, contact me and I'll get you connected to
them.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><!-- Converted from text/rtf format -->
<P><SPAN lang=en-us><FONT face=Arial size=2>Trevor
Fontaine <B>|</B> Director - Network Engineering <B>|</B>
303-239-1033</FONT></SPAN> </P>
<P><SPAN lang=en-us><B><FONT face=Arial size=2>New Global Telecom - Your
Business VoIP Authority |</FONT></B><FONT face=Arial size=2></FONT> </SPAN></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> voiceops-bounces@voiceops.org
[mailto:voiceops-bounces@voiceops.org] <B>On Behalf Of </B>Beth
Johnson<BR><B>Sent:</B> Friday, April 16, 2010 9:33 AM<BR><B>To:</B>
voiceops@voiceops.org<BR><B>Subject:</B> [VoiceOps] Call recording solutions for
Broadsoft<BR></FONT><BR></DIV>
<DIV></DIV>Hello all,<BR><BR>We'd like to add a call recording solution to our
Broadsoft network. <BR><BR>Our weighted list of criteria
are:<BR><BR>stability<BR>stability<BR>stability<BR>features<BR>ease of use for
end customers<BR>ease of use for administrators<BR>ease of
implementation<BR>performance efficiency (whatnots per cpu, murphies per
megabyte, etc)<BR>cost<BR><BR><BR>Yes, we do like our uptime, and we've got the
budget to do it right the first time.<BR><BR>In general, it seems that the
marketplace has developed four different architectures:<BR><BR>1. Network
sniffer - SPAN a port and try to make sense out of things by joining the SIP/RTP
with configuration information<BR><BR>2. SIP server - Use SIP to redirect
the call into a media proxy that captures the traffic<BR><BR>3. CALEA
interface - Overload the CALEA function to provide recording
services.<BR><BR>4. Dual number forward - Use two telephone numbers and a
forwarding scheme to get a call into and out of a recording server at the TN
level<BR><BR><BR>If you have experience with integrating a call recording
solution with broadsoft, or thoughts on the various architectures, I'd be
grateful to hear your opinion.<BR><BR><BR>Thank you very
much.<BR><BR><BR><BR><BR></BODY></HTML>