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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am a current customer of CTI – you can correspond with me
directly if you wish.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><br>
Sanjay<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Beth Johnson<br>
<b>Sent:</b> Friday, April 16, 2010 11:00 AM<br>
<b>To:</b> Trevor Fontaine<br>
<b>Cc:</b> voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Call recording solutions for Broadsoft<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Thanks for the info! I've
got a call into them, we'll see where it goes.<br>
<br>
I'd be a little concerned with overloading the LI interface for this
function. LI calls weigh twice as much as normal, so there are load
concerns to be addressed. Additionally, media server port limits and
numerical limits in the LI interface itself conspire to load up and constrain
the BW platform much more than it would be if all the recording were done
outside the BW network. Still, they'll get an honest hearing, and maybe a
dip in our shark tank.<br>
<br>
What did you think of the ability to follow an intercepted call through the AS
XS logs?<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal>On Fri, Apr 16, 2010 at 8:57 AM, Trevor Fontaine <<a
href="mailto:Trevor.Fontaine@ngt.com">Trevor.Fontaine@ngt.com</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>Have you looked at solutions from CTI Group? We did some lab
evals using the Broadsoft CALEA interface and the solution seemed to work
well. For a number of non-technical reasons, we decided not to move
forward with the project so I can't speak to how the solution works in a
production environment.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:blue'>If you interested, contact me and I'll get you connected to them.</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Trevor
Fontaine <b>|</b> Director - Network Engineering <b>|</b>
303-239-1033</span> <o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>New
Global Telecom - Your Business VoIP Authority |</span></b> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a
href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>
[mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Beth Johnson<br>
<b>Sent:</b> Friday, April 16, 2010 9:33 AM<br>
<b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] Call recording solutions for Broadsoft</span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Hello all,<br>
<br>
We'd like to add a call recording solution to our Broadsoft network. <br>
<br>
Our weighted list of criteria are:<br>
<br>
stability<br>
stability<br>
stability<br>
features<br>
ease of use for end customers<br>
ease of use for administrators<br>
ease of implementation<br>
performance efficiency (whatnots per cpu, murphies per megabyte, etc)<br>
cost<br>
<br>
<br>
Yes, we do like our uptime, and we've got the budget to do it right the first
time.<br>
<br>
In general, it seems that the marketplace has developed four different
architectures:<br>
<br>
1. Network sniffer - SPAN a port and try to make sense out of things by
joining the SIP/RTP with configuration information<br>
<br>
2. SIP server - Use SIP to redirect the call into a media proxy that
captures the traffic<br>
<br>
3. CALEA interface - Overload the CALEA function to provide recording
services.<br>
<br>
4. Dual number forward - Use two telephone numbers and a forwarding
scheme to get a call into and out of a recording server at the TN level<br>
<br>
<br>
If you have experience with integrating a call recording solution with
broadsoft, or thoughts on the various architectures, I'd be grateful to hear
your opinion.<br>
<br>
<br>
Thank you very much.<br>
<br>
<br>
<br>
<o:p></o:p></p>
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