Odd, I never got an ACM on the 26000+ calls from last night that we handed off directly to AT&T...<div><br></div><div><br><br><div class="gmail_quote">On Wed, May 5, 2010 at 10:12 PM, <span dir="ltr"><<a href="mailto:cololiberty@comcast.net">cololiberty@comcast.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div><div style="font-family:Arial;font-size:12pt;color:#000000">i just took a sampling of last nights calls across a number of our switches. We are consistently getting an ACM message back from the intermediate carrier, whoever it may be. There were 3 different carriers.<div class="im">
<br><br><br>----- Original Message -----<br>From: "Carlos Alcantar" <<a href="mailto:carlos@race.com" target="_blank">carlos@race.com</a>><br></div><div><div></div><div class="h5">To: <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
Sent: Wednesday, May 5, 2010 8:15:55 PM GMT -07:00 US/Canada Mountain<br>Subject: Re: [VoiceOps] American Idol 800 Numbers<br><br>
<div>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)">We do have choke trunks but at
the end of the day we have to pay the lec for the choke trunks so I would
consider that being our resource if idol isn’t compensating for the calls, I guess
what it really comes down to is what we charge the customer upfront isn’t the
true value of a customer as there are other things such as res comp and 800
billing ect that make up the true value of a customer. Can anyone else confirm
they are seeing the same thing where idol is not sending a connect status.</span></p>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)"> </span></p>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)"> </span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">Carlos Alcantar</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">Race Telecommunications, Inc.</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">101 Haskins Way</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">South San Francisco, CA 94080</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">P: 650.649.3550 x143</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">F: 650.649.3551</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:rgb(31, 73, 125)">E: carlos *@* <a href="http://race.com" target="_blank">race.com</a></span></p>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)"> </span></p>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)"> </span></p>
<p class="MsoNormal"><span style="color:rgb(31, 73, 125)"> </span></p>
<div>
<div style="border-right:medium none;border-width:1pt medium medium;border-style:solid none none;border-color:rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10pt">From:</span></b><span style="font-size:10pt">
<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a> [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>] <b>On
Behalf Of </b><a href="mailto:cololiberty@comcast.net" target="_blank">cololiberty@comcast.net</a><br>
<b>Sent:</b> Wednesday, May 05, 2010 6:15 PM<br>
<b>To:</b> <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br>
<b>Subject:</b> Re: [VoiceOps] American Idol 800 Numbers</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="color:black">I
can't speak for most other carriers, but from what I've found from personal
experience is that most carriers will set up a "choke trunk group" to
a ss7 TDM for the toll free routing.<br>
<br>
This choke group will probably only have 10 cic's associated with it and then
set up a method of overflow for the inevitable excess.<br>
<br>
In previous call traces I have made during American idol times, I do not see an
ACM coming back, mostly it's a ANM due to no ringing and immediate answer.<br>
<br>
Having delt with customers in the past with choke groups, cell phones
always seem to be able to complete calls to heavily dialed numbers in the past.<br>
<br>
It's usually an issue of the originating carriers capacity and not an issue of
the terminating end's capacity.<br>
<br>
I would not say that american idol terminating end is "using
resources" as we are being compensated from our customers for being able
to place calls and the american idol numbers are compensated from american idol
for opening and running the toll free numbers and the influx of calls.<br>
<br>
<br>
----- Original Message -----<br>
From: "Carlos Alcantar" <<a href="mailto:carlos@race.com" target="_blank">carlos@race.com</a>><br>
To: "VoiceOps" <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain<br>
Subject: [VoiceOps] American Idol 800 Numbers<br>
<br>
<br>
</span><span style="font-size:12pt;color:black"></span></p>
<p class="MsoNormal"><span style="color:black">So last night I was looking around
our calls flowing thru our switch noticed a big spike in calls going to toll
free numbers figured out it was American idol. I started digging deeper
and I noticed that none of these calls where getting a connected status back
from American idol. I did some random test to the different numbers and
confirmed was never getting a connection status back. I also went ahead
and tested from an att / Verizon cell phones and in both cases the cell phone
still saying calling while it was playing back the American idol msg. so
if I’m reading everything that I have collected correctly American idol is
basically using our resources without having to compensate all the different
carries for the calls. Anyone else seeing this?</span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">Carlos Alcantar</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">Race Telecommunications, Inc.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">101 Haskins Way</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">South San Francisco, CA 94080</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">P: 650.649.3550 x143</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">F: 650.649.3551</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas;color:black">E: carlos *@* <a href="http://race.com" target="_blank">race.com</a></span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:black"><br>
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