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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Actually a while back Metaswitch in there 6.0 software release
had a bug where it would not pass dtmf tones if the calls was not in a
connected status state which was causing issues with ivr’s with airlines
ect.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Tim Jackson<br>
<b>Sent:</b> Wednesday, May 05, 2010 6:45 PM<br>
<b>To:</b> cololiberty@comcast.net<br>
<b>Cc:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] American Idol 800 Numbers<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It sounds to me like any AT&T IVR... They never actually
answer until a human is on the other line... I think US Air, AA maybe, and DHL
are all examples of this..<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>This is the same stuff that causes AT&T IVR problems
when you do SIP -> ISUP and you're stuck in a 183 and the call times out...<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>We get thousands of calls at our tandem for American Idol...
<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On originating calls don't you bill carrier time, not
connect time anyway, so you'd still be getting paid for it? Or do I have that
reversed?<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>--<o:p></o:p></p>
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<p class=MsoNormal>Tim<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>On Wed, May 5, 2010 at 8:14 PM, <<a
href="mailto:cololiberty@comcast.net">cololiberty@comcast.net</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>I
can't speak for most other carriers, but from what I've found from personal
experience is that most carriers will set up a "choke trunk group" to
a ss7 TDM for the toll free routing.<br>
<br>
This choke group will probably only have 10 cic's associated with it and then
set up a method of overflow for the inevitable excess.<br>
<br>
In previous call traces I have made during American idol times, I do not see an
ACM coming back, mostly it's a ANM due to no ringing and immediate answer.<br>
<br>
Having delt with customers in the past with choke groups, cell phones
always seem to be able to complete calls to heavily dialed numbers in the past.<br>
<br>
It's usually an issue of the originating carriers capacity and not an issue of
the terminating end's capacity.<br>
<br>
I would not say that american idol terminating end is "using
resources" as we are being compensated from our customers for being able
to place calls and the american idol numbers are compensated from american idol
for opening and running the toll free numbers and the influx of calls.<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial","sans-serif";
color:black'><br>
<br>
<br>
----- Original Message -----<br>
From: "Carlos Alcantar" <<a href="mailto:carlos@race.com"
target="_blank">carlos@race.com</a>><br>
To: "VoiceOps" <<a href="mailto:voiceops@voiceops.org"
target="_blank">voiceops@voiceops.org</a>><br>
Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain<br>
Subject: [VoiceOps] American Idol 800 Numbers<o:p></o:p></span></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>So last night I was looking around our calls flowing thru
our switch noticed a big spike in calls going to toll free numbers figured out
it was American idol. I started digging deeper and I noticed that none of
these calls where getting a connected status back from American idol. I
did some random test to the different numbers and confirmed was never getting a
connection status back. I also went ahead and tested from an att /
Verizon cell phones and in both cases the cell phone still saying calling while
it was playing back the American idol msg. so if I’m reading
everything that I have collected correctly American idol is basically using our
resources without having to compensate all the different carries for the
calls. Anyone else seeing this?<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>Carlos Alcantar</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>Race
Telecommunications, Inc.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>101 Haskins Way</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>South San Francisco,
CA 94080</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>P: 650.649.3550 x143</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>F: 650.649.3551</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.5pt;font-family:Consolas;color:black'>E: carlos *@* <a
href="http://race.com" target="_blank">race.com</a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p>
</div>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>_______________________________________________
VoiceOps mailing list <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a>
<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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