It sounds to me like any AT&T IVR... They never actually answer until a human is on the other line... I think US Air, AA maybe, and DHL are all examples of this..<div><br></div><div>This is the same stuff that causes AT&T IVR problems when you do SIP -> ISUP and you're stuck in a 183 and the call times out...</div>
<div><br></div><div>We get thousands of calls at our tandem for American Idol... </div><div><br></div><div>On originating calls don't you bill carrier time, not connect time anyway, so you'd still be getting paid for it? Or do I have that reversed?</div>
<div><br></div><div>--</div><div>Tim</div><div><br><div class="gmail_quote">On Wed, May 5, 2010 at 8:14 PM, <span dir="ltr"><<a href="mailto:cololiberty@comcast.net">cololiberty@comcast.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div style="font-family:Arial;font-size:12pt;color:#000000">I can't speak for most other carriers, but from what I've found from personal experience is that most carriers will set up a "choke trunk group" to a ss7 TDM for the toll free routing.<br>
<br>This choke group will probably only have 10 cic's associated with it and then set up a method of overflow for the inevitable excess.<br><br>In previous call traces I have made during American idol times, I do not see an ACM coming back, mostly it's a ANM due to no ringing and immediate answer.<br>
<br>Having delt with customers in the past with choke groups, cell phones always seem to be able to complete calls to heavily dialed numbers in the past.<br><br>It's usually an issue of the originating carriers capacity and not an issue of the terminating end's capacity.<br>
<br>I would not say that american idol terminating end is "using resources" as we are being compensated from our customers for being able to place calls and the american idol numbers are compensated from american idol for opening and running the toll free numbers and the influx of calls.<div>
<div></div><div class="h5"><br><br><br>----- Original Message -----<br>From: "Carlos Alcantar" <<a href="mailto:carlos@race.com" target="_blank">carlos@race.com</a>><br>To: "VoiceOps" <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain<br>Subject: [VoiceOps] American Idol 800 Numbers<br><br>
<div>
<p class="MsoNormal">So last night I was looking around our calls flowing thru
our switch noticed a big spike in calls going to toll free numbers figured out
it was American idol. I started digging deeper and I noticed that none of
these calls where getting a connected status back from American idol. I did
some random test to the different numbers and confirmed was never getting a
connection status back. I also went ahead and tested from an att / Verizon
cell phones and in both cases the cell phone still saying calling while it was
playing back the American idol msg. so if I’m reading everything
that I have collected correctly American idol is basically using our resources
without having to compensate all the different carries for the calls. Anyone
else seeing this?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">Carlos
Alcantar</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">Race
Telecommunications, Inc.</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">101
Haskins Way</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">South
San Francisco, CA 94080</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">P:
650.649.3550 x143</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">F:
650.649.3551</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">E:
carlos *@* <a href="http://race.com" target="_blank">race.com</a></span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
</div>
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