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<p class=MsoNormal><span style='color:#1F497D'>You shouldn't be charged for calls
that don't get through. All calls that don't make it across the choke trunks
should get the "all circuits busy" message from your switch. If you
are being charged, then there is an error in how they are calculating your charges.
<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Mary Lou Carey<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>BackUP Telecom Consulting<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>615-791-9969<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>Carlos Alcantar<br>
<b>Sent:</b> Wednesday, May 05, 2010 9:16 PM<br>
<b>To:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] American Idol 800 Numbers<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>We do have choke trunks but at
the end of the day we have to pay the lec for the choke trunks so I would
consider that being our resource if idol isn’t compensating for the calls, I
guess what it really comes down to is what we charge the customer upfront isn’t
the true value of a customer as there are other things such as res comp and 800
billing ect that make up the true value of a customer. Can anyone else
confirm they are seeing the same thing where idol is not sending a connect
status.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Carlos Alcantar<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>Race Telecommunications, Inc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>101 Haskins Way<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>South San Francisco, CA 94080<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>P: 650.649.3550 x143<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>F: 650.649.3551<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>E: carlos *@* race.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On
Behalf Of </b>cololiberty@comcast.net<br>
<b>Sent:</b> Wednesday, May 05, 2010 6:15 PM<br>
<b>To:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] American Idol 800 Numbers<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial","sans-serif";
color:black'>I can't speak for most other carriers, but from what I've found
from personal experience is that most carriers will set up a "choke trunk
group" to a ss7 TDM for the toll free routing.<br>
<br>
This choke group will probably only have 10 cic's associated with it and then
set up a method of overflow for the inevitable excess.<br>
<br>
In previous call traces I have made during American idol times, I do not see an
ACM coming back, mostly it's a ANM due to no ringing and immediate answer.<br>
<br>
Having delt with customers in the past with choke groups, cell phones
always seem to be able to complete calls to heavily dialed numbers in the past.<br>
<br>
It's usually an issue of the originating carriers capacity and not an issue of
the terminating end's capacity.<br>
<br>
I would not say that american idol terminating end is "using
resources" as we are being compensated from our customers for being able
to place calls and the american idol numbers are compensated from american idol
for opening and running the toll free numbers and the influx of calls.<br>
<br>
<br>
----- Original Message -----<br>
From: "Carlos Alcantar" <carlos@race.com><br>
To: "VoiceOps" <voiceops@voiceops.org><br>
Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain<br>
Subject: [VoiceOps] American Idol 800 Numbers<br>
<br>
</span><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>So last night I was looking around
our calls flowing thru our switch noticed a big spike in calls going to toll
free numbers figured out it was American idol. I started digging deeper
and I noticed that none of these calls where getting a connected status back
from American idol. I did some random test to the different numbers and
confirmed was never getting a connection status back. I also went ahead
and tested from an att / Verizon cell phones and in both cases the cell phone
still saying calling while it was playing back the American idol msg. so
if I’m reading everything that I have collected correctly American idol is
basically using our resources without having to compensate all the different
carries for the calls. Anyone else seeing this?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>Carlos Alcantar</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>Race Telecommunications, Inc.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>101 Haskins Way</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>South San Francisco, CA 94080</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>P: 650.649.3550 x143</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>F: 650.649.3551</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:black'>E: carlos *@* race.com</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";
color:black'><br>
_______________________________________________ VoiceOps mailing list
VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops <o:p></o:p></span></p>
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