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On 05 May 2010 18:50, Carlos Alcantar wrote:
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<p class="MsoNormal">So last night I was looking around our calls
flowing thru
our switch noticed a big spike in calls going to toll free numbers
figured out
it was American idol. I started digging deeper and I noticed that none
of
these calls where getting a connected status back from American idol.
I did
some random test to the different numbers and confirmed was never
getting a
connection status back. I also went ahead and tested from an att /
Verizon
cell phones and in both cases the cell phone still saying calling while
it was
playing back the American idol msg. so if I’m reading everything
that I have collected correctly American idol is basically using our
resources
without having to compensate all the different carries for the calls.
Anyone
else seeing this?<o:p></o:p></p>
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<br>
It is fairly standard practice for toll-free numbers with a non-trivial
volume to not "connect" the call until an actual human answers; all of
the recorded messages, menus, etc. are actually done via ring-back.
This is why, if you have your phone/gateway/etc. ring-back timers set
below 3-5 minutes, or some bug is preventing proper handling of
ring-back media (in both directions, so DTMF gets through), you will
get inundated with user complaints that don't seem to make a lot of
sense.<br>
<br>
S<br>
<br>
<pre class="moz-signature" cols="72">--
Stephen Sprunk "God does not play dice." --Albert Einstein
CCIE #3723 "God is an inveterate gambler, and He throws the
K5SSS dice at every possible opportunity." --Stephen Hawking
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