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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Some of our clients use Altitude Software’s predictive dialling solution… <a href="http://www.altitude.com/index.php?option=com_content&task=view&id=192&Itemid=1078">http://www.altitude.com/index.php?option=com_content&task=view&id=192&Itemid=1078</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It can work as a software dialer on top of Avaya, Cisco and Nortel (err. Avaya) or on Altitude’s own VBox (asterisk-based) telephony platform. Seems to do a good job, and from what I know it costs less than Genesys, Aspect & Co. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='margin-left:54.0pt;text-indent:-36.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>I.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Tony Zunt<br><b>Sent:</b> February-19-11 12:38 PM<br><b>To:</b> Carlos Alvarez<br><b>Cc:</b> voiceops@voiceops.org<br><b>Subject:</b> Re: [VoiceOps] Auto/predictive VoIP dialer recommendation for a small company<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>We support a couple Aspect Software Unified IP dialers. They can definitely support the size of the agent pool you mention, but can also be difficult in terms of service quality and cost. Concerto Software gradually gobbled up the major players in predictive dialing since 2000 (Davox, Melita, Aspect) and then assumed the Aspect name. There's really not very much competion in the oubound space. I know the Genesys and Cisco have outbound solutions, but I haven't heard of anyone who has used them. Anyone else have?<br>.<o:p></o:p></p></div><div><p class=MsoNormal>On Thu, Feb 17, 2011 at 6:17 PM, Carlos Alvarez <<a href="mailto:carlos@televolve.com">carlos@televolve.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal>We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis.<br><br>We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out.<br><br><br>-- <br>Carlos Alvarez<br>TelEvolve<br><a href="tel:602-889-3003" target="_blank">602-889-3003</a><br><br><br>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>