<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; ">
<div>
<div>
<div>Just found a pacwest escalation list via archive.org</div>
<div><br>
</div>
<div>
<h2 style="font-family: Times; font-size: medium; ">Escalation Contact List</h2>
<p style="font-family: Times; font-size: medium; "><strong>Customer Advocacy 1-877-626-4325</strong></p>
<p align="left" style="font-family: Times; font-size: medium; ">Hours: Monday-Friday 8:00am – 5:00pm PST<br>
Email: <a href="mailto:amsupport@pacwest.com">Account Mgmt Support</a></p>
<p align="left" style="font-family: Times; font-size: medium; "><br>
<strong>Network Operations Center (NOC) 1-800-511-9048</strong></p>
<p align="left" style="font-family: Times; font-size: medium; ">Hours: 24X7<br>
Email: <a href="mailto:pwnoc@pacwest.com">Pac-West NOC</a></p>
<h2 style="font-family: Times; font-size: medium; ">Level 1 Escalations <br>
Department Managers</h2>
<table border="0" style="font-family: Times; font-size: medium; ">
<tbody>
<tr>
<td>Customer Advocacy</td>
<td>Christine Dwyer</td>
<td><strong>Office</strong>: 209-926-3651</td>
<td><strong>Cell</strong>: 209-662-4115</td>
</tr>
<tr>
<td>NOC</td>
<td>Scooter Wardynski</td>
<td><strong>Office</strong>: 209-926-3153</td>
<td><strong>Cell</strong>: 209-401-8043</td>
</tr>
</tbody>
</table>
<p style="font-family: Times; font-size: medium; "></p>
<h2 style="font-family: Times; font-size: medium; ">Level 2 Escalations <br>
Department Directors</h2>
<table border="0" style="font-family: Times; font-size: medium; ">
<tbody>
<tr>
<td>Customer Advocacy</td>
<td>Ryan Thompson</td>
<td><strong>Office</strong>: 512-653-1784</td>
<td><strong>Cell</strong>: 512-653-1784</td>
</tr>
<tr>
<td>NOC</td>
<td>Scooter Wardynski</td>
<td><strong>Office</strong>: 209-926-3153</td>
<td><strong>Cell</strong>: 209-401-8043</td>
</tr>
</tbody>
</table>
<p style="font-family: Times; font-size: medium; "></p>
<h2 style="font-family: Times; font-size: medium; ">Level 3 Escalations <br>
Vice President</h2>
<table border="0" style="font-family: Times; font-size: medium; ">
<tbody>
<tr>
<td>Customer Advocacy</td>
<td>Mark Griffin</td>
<td><strong>Office</strong>: 210-892-4164</td>
<td><strong>Cell</strong>: 210-313-4280</td>
</tr>
<tr>
<td>NOC</td>
<td>Tim Szala</td>
<td><strong>Office</strong>: 210-892-4180</td>
<td><strong>Cell</strong>: 210-325-1576<br>
<br>
<br>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 8.5px Arial; color: #164374"><b></p>
<div>
<div>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 8.5px Arial; color: #164374"><b>Carlos Alcantar</b></p>
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 8.5px Arial; color: #909090"><span style="color: #164374"><b>Race Communications</b></span><span style="color: #009e68">
</span><span style="color: #1e5894">/</span> Race Team Member <br>
101 Haskins Way, So. San Francisco, CA. 94080<br>
<span style="color: #164374"><b>Phone:</b></span><span style="color: #424242"><b>
</b></span>+1 415 376 3314<span style="color: #1b007e"> </span><span style="color: #164374"><b>Fax:</b></span><span style="color: #1b007e"><b>
</b></span><span style="color: #46b9eb"><b> </b></span>+1 650 246 8901<span style="color: #1e5894">
<b>/</b></span><span style="color: #009e68"><b> </b></span><span style="text-decoration: underline ; color: #1e5894">carlos *at* race.com</span><span style="color: #1e5894">
<b>/</b></span><span style="color: #009e68"><b> </b><span style="text-decoration: underline ; color: #1e5894"><a href="http://www.race.com/">www.race.com</a></span></span></p>
</div>
<div><span style="color: #009e68"><br>
</span></div>
</div>
</b>
<p></p>
</div>
<div><span style="color: #009e68"><br>
</span></div>
</div>
</div>
</div>
<div><br>
</div>
<span id="OLK_SRC_BODY_SECTION">
<div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<span style="font-weight:bold">From: </span>Colin <<a href="mailto:zavoid@gmail.com">zavoid@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Wed, 18 May 2011 16:06:25 -0400<br>
<span style="font-weight:bold">To: </span>VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [VoiceOps] Pacwest problems?<br>
</div>
<div><br>
</div>
<div>
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
I know there ceo left recently.
<div><br>
</div>
<div>Colin</div>
<div><br>
<div>
<div>On May 18, 2011, at 3:58 PM, Darren Schreiber wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">
<div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; ">
<div>
<div>
<div>Same here.</div>
<div><br>
</div>
<div>
<div>
<div>-- </div>
<div><br>
</div>
</div>
</div>
</div>
</div>
<div><br>
</div>
<span id="OLK_SRC_BODY_SECTION">
<div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<span style="font-weight:bold">From: </span>anorexicpoodle <<a href="mailto:anorexicpoodle@gmail.com">anorexicpoodle@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Wed, 18 May 2011 12:40:36 -0700<br>
<span style="font-weight:bold">To: </span>Jay Hennigan <<a href="mailto:jay@west.net">jay@west.net</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>" <<a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [VoiceOps] Pacwest problems?<br>
</div>
<div><br>
</div>
<div>
<div>We are seeing that as well. <br>
<br>
Via SIP we get no replies.<br>
<br>
Their website is down according to <a href="http://downforeveryoneorjustme.com">downforeveryoneorjustme.com</a>
<br>
<br>
And calling their noc gets you an error from upstream of them, <br>
<br>
<br>
<br>
<br>
On Wed, 2011-05-18 at 12:34 -0700, Jay Hennigan wrote:
<blockquote type="CITE">
<pre>Anyone else seeing problems reaching Pacwest via SIP?
</pre>
</blockquote>
<br>
</div>
</div>
</span></div>
_______________________________________________<br>
VoiceOps mailing list<br>
<a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a><br>
</blockquote>
</div>
<br>
</div>
</div>
</div>
_______________________________________________ VoiceOps mailing list <a href="mailto:VoiceOps@voiceops.org">
VoiceOps@voiceops.org</a> <a href="https://puck.nether.net/mailman/listinfo/voiceops">
https://puck.nether.net/mailman/listinfo/voiceops</a> </span>
</body>
</html>