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On 27-Jul-11 05:11, Jeremy Kister wrote:
<blockquote cite="mid:4E2FE46E.5050700@jeremykister.com" type="cite">On
7/26/2011 2:09 PM, Carlos Alvarez wrote:
<br>
<blockquote type="cite">We have a customer who has asked us to let
his main line ring "forever"
<br>
</blockquote>
[...]
<br>
<blockquote type="cite">Your opinions requested.
<br>
</blockquote>
<br>
Is he in control of the ringtone ?
<br>
<br>
I'm wondering if he's trying to play a message to callers without
having to pay for minutes.
<br>
<br>
</blockquote>
<br>
I've had numerous customers ask for longer ringback timeouts on the
calling side; it turns out that the above is a <i>very</i> common
practice for toll-free numbers. The menus and hold music are all
"ringback" messages, and the call isn't actually "answered" until a
human agent gets on the line. As many of us are unfortunately aware
from our own experience calling customer (dis)service lines, that
can easily exceed five minutes.<br>
<br>
S<br>
<br>
<pre class="moz-signature" cols="72">--
Stephen Sprunk "God does not play dice." --Albert Einstein
CCIE #3723 "God is an inveterate gambler, and He throws the
K5SSS dice at every possible opportunity." --Stephen Hawking
</pre>
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