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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Carlos –<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Call their Business Operations Center @ 866-291-2262. This should get you to someone in their Phoenix Office. 50% of the time this number will be answered by someone in Tier 3. Tier 3 has the ability to clear the CNAM cache and redip. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you can’t get any traction with this, I can probably find the number of someone in Tier 3 that I worked with (on a CNAM issue) that can help. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=500 style='width:375.0pt'><tr style='height:48.75pt'><td width=500 valign=top style='width:375.0pt;background:white;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:48.75pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>KEITH CROXFORD</span></b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> | </span><span style='color:#1F497D'><br></span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:black'>Anywhere (480) 385-7002 | Fax (480) 385-7007 |</span><span style='color:#1F497D'> </span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#8CC63F'><a href="mailto:kcroxford@telesphere.com" title="Click to send email to Keith Croxford"><span style='color:#8CC63F'>kcroxford@telesphere.com</span></a></span><span style='color:#1F497D'><br></span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><a href="http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%20250%2CScottsdale%2CAZ%2C85258" title="Click here to map this address!"><span style='color:black;text-decoration:none'>Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258</span></a></span><span style='color:#1F497D'><o:p></o:p></span></p></td></tr><tr style='height:18.75pt'><td width=500 style='width:375.0pt;background:#8CC63F;padding:1.5pt 1.5pt 1.5pt 1.5pt;height:18.75pt'><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black'> NEW! Customer Portal: Anytime Access. Instant Insight. </span></b><span style='color:#1F497D'> </span><b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:white'><a href="http://my.telesphere.com"><span style='color:white'>my.telesphere.com</span></a></span></b><span style='color:#1F497D'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Carlos Alvarez<br><b>Sent:</b> Tuesday, December 13, 2011 10:52 AM<br><b>To:</b> voiceops@voiceops.org<br><b>Subject:</b> [VoiceOps] CNAM issues with Cox Communications<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They have the worst CNAM system known to man. For years we've had constant struggles to get them to update CNAM even months after we've done an update. And now they seem to be associating random CNAM data with some of our numbers (for their customers, not in the database itself). We are getting customer complaints that when they call Cox customers CNAM is displayed that has absolutely nothing to do with the number sent, now or in the past.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>So...<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>1. Anyone know how to get this resolved with Cox? Any contact info?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>2. Anyone else seeing this with Cox?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>3. Any ideas on how arbitrary information would get associated with numbers in their system?<o:p></o:p></p></div><div><p class=MsoNormal> <br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><p class=MsoNormal>Carlos Alvarez<o:p></o:p></p></div><div><p class=MsoNormal>TelEvolve<o:p></o:p></p></div><div><p class=MsoNormal>602-889-3003<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>