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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you have access to the LERG you should try the translations contact for Cox in there. You can also try to find a Cox customer to open the ticket for you, many carriers respond better to customers unless you don’t find the right contact.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have also seen this with other carriers, and its sometimes a bit of a pain to resolve. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Since there isn’t one central CNAM database, (and for performance and other various reason) large carriers will usually have a local CNAM database that they feed from a variety of sources. They also generally allow some means for override or asking for a local value to be stored “permanently” overriding any other entries pulled in from other databases. When you run into this issue, it’s usually one of these overrides that needs to get replaced or just removed.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Good luck!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Scott<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Carlos Alvarez<br><b>Sent:</b> Tuesday, December 13, 2011 12:52 PM<br><b>To:</b> voiceops@voiceops.org<br><b>Subject:</b> [VoiceOps] CNAM issues with Cox Communications<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They have the worst CNAM system known to man. For years we've had constant struggles to get them to update CNAM even months after we've done an update. And now they seem to be associating random CNAM data with some of our numbers (for their customers, not in the database itself). We are getting customer complaints that when they call Cox customers CNAM is displayed that has absolutely nothing to do with the number sent, now or in the past.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>So...<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>1. Anyone know how to get this resolved with Cox? Any contact info?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>2. Anyone else seeing this with Cox?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>3. Any ideas on how arbitrary information would get associated with numbers in their system?<o:p></o:p></p></div><div><p class=MsoNormal> <br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><p class=MsoNormal>Carlos Alvarez<o:p></o:p></p></div><div><p class=MsoNormal>TelEvolve<o:p></o:p></p></div><div><p class=MsoNormal>602-889-3003<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>