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If you're involved in CPE testing or product/service design, you might
be interested in a paper on the application of agile user stories to
enterprise telephony: <br>
<a class="moz-txt-link-freetext" href="http://www.leonidsystems.com/publications/story-driven-service-design-an-intro-1">http://www.leonidsystems.com/publications/story-driven-service-design-an-intro-1</a><br>
<br>
If you're not familiar, agile is a development methodology popular out
here in Silicon Valley with software companies but you can apply it to a
lot of things; service delivery is certainly one of them. <br>
<br>
We're always learning how to better apply the ideas, so please post here
or write to <a class="moz-txt-link-abbreviated" href="mailto:acowan@leonidsystems.com">acowan@leonidsystems.com</a> if you're at all inclined. <br>
<br>
Alex<br>
<br>
<div class="moz-signature"><br><span><span style="color: rgb(0, 0,
0);"></span><span style="color: rgb(0, 0, 0);">Alex Cowan</span><br
style="color: rgb(0, 0, 0);">
<span style="color: rgb(0, 0, 0);">Leonid Systems</span><br
style="color: rgb(0, 0, 0);">
<span style="color: rgb(0, 0, 0);"><span
__postbox-detected-content="__postbox-detected-phone"
class="__postbox-detected-content __postbox-detected-phone"
style="display: inline; font-size: inherit; padding: 0pt;">415-483-4529</span></span><br
style="color:
rgb(0, 0, 0);">
<span style="color: rgb(0, 0, 0);"><a class="moz-txt-link-abbreviated"
href="mailto:atorbeck@leonidsystems.com">acowan@leonidsystems.com</a></span><br>
<br>
</span><br>
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