Interesting. Never saw that one before. But I have seen situations where the far end's voicemail/IVR/conference bridge has misbehaved similarly when the call has been deflected. That is, when we send a Diversion header. Any such commonality here?<div>
<br></div><div>Your last </div><div><br><br><div class="gmail_quote">On Mon, Aug 27, 2012 at 2:42 PM, Jay Hennigan <span dir="ltr"><<a href="mailto:jay@west.net" target="_blank">jay@west.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
This is driving us nuts. We use Inetwork/Bandwidth/Dash to terminate<br>
SIP calls to toll-free numbers.<br>
<br>
About one out of every 50 calls results in something I have never seen<br>
before. The caller hears an IVR of a company other than the one dialed.<br>
After a few seconds, it skips to a different, totally unrelated IVR,<br>
then another, and so on. It seems to be related to load, occurs more<br>
often during peak calling hours, rarely if ever off-hours. We have<br>
never gotten connected to a live operator, only IVRs. The jump to a<br>
different IVR occurs after the initial greeting if we don't enter any DTMF.<br>
<br>
The numbers we've had problems with are:<br>
<br>
<a href="tel:866-841-0143" value="+18668410143">866-841-0143</a> - AAA<br>
<a href="tel:888-792-4900" value="+18887924900">888-792-4900</a> - Franchise Tax Board (CA)<br>
<a href="tel:800-627-8797" value="+18006278797">800-627-8797</a> - Anthem Blue Cross<br>
<a href="tel:877-776-2436" value="+18777762436">877-776-2436</a> - Drive Insurance<br>
<br>
I'm told that AAA and Franchise Tax Board terminate on AT&T and Anthem<br>
and Drive terminate on Verizon.<br>
<br>
Getting Inetwork to fix it results in, "An intermediate carrier that<br>
shall not be named" (Voldemort?) says that another downstream carrier<br>
says that the customer has equipment problems.<br>
<br>
Examples:<br>
Call to <a href="tel:8668410143" value="+18668410143">8668410143</a> supposed to answer "Triple A" went to Pacific Western<br>
Sales, jumps to ATT, then Child Support Division of the Office of<br>
Attorney General, then Free 411 then Comcast over the 1 minute 51 second<br>
duration of the call.<br>
<br>
<a href="tel:8006278797" value="+18006278797">8006278797</a> duration 1:40, was supposed to be Anthem but answered with<br>
Wells Fargo, then skipped to Employment Development Department then<br>
Classic Vacations.<br>
<br>
<a href="tel:8006278797" value="+18006278797">8006278797</a> duration 2:28, was supposed to be Anthem but answered with<br>
Wells Fargo, then skipped to Citicard then S.M.U.D.<br>
<br>
This is tough to troubleshoot. It takes multiple calls to replicate as<br>
the vast majority go through without issue. Most of our customers just<br>
assume that they mis-dialed and try again. Where we become painfully<br>
aware of it is when a customer has one of these numbers on speed-dial<br>
and it becomes obvious that it isn't a mis-dial.<br>
<br>
Has anyone else on the list run across this? Other than "Don't use<br>
Inetwork", any ideas on getting it fixed? My fear is that it may not be<br>
Inetwork but something beyond them, perhaps the companies involved<br>
outsource their call centers to a common hosted service that is having<br>
issues.<br>
<br>
<br>
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</blockquote></div><br></div>