<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div><div><div>Have pri's or sip trunks from a totally different carrier for your support lines.</div><div><div><br></div><div>Carlos Alcantar</div><div>Race Communications / Race Team Member </div><div><font class="Apple-style-span" face="Consolas"><span class="Apple-style-span" style="font-family: Calibri, sans-serif; ">1325 Howard Ave. #604, Burlingame, CA. 94010</span></font></div><div>Phone: +1 415 376 3314 / carlos@race.com / http://www.race.com</div></div></div></div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Carlos Alvarez <<a href="mailto:carlos@televolve.com">carlos@televolve.com</a>><br><span style="font-weight:bold">Date: </span> Friday, October 12, 2012 10:25 AM<br><span style="font-weight:bold">To: </span> VoiceOps <<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>><br><span style="font-weight:bold">Subject: </span> [VoiceOps] Main number fail-safe solution for small ITSP<br></div><div><br></div><div><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><div>
I'm curious how other small VoIP providers handle having a fail-over for their main (support) phone number in case their entire infrastructure is unable to take calls. I know we all build in redundancy, but for the big what-if scenario where nothing is available
and the calls fail, you still need to take your customer support calls.
<div><br></div><div>We have one carrier who does PSTN failover, but they're far from our primary or an ideal carrier for us. None of our major origination providers do this.<br clear="all"><div><br></div>
-- <br><div>Carlos Alvarez</div><div>TelEvolve</div><div>602-889-3003</div><div><br></div><br></div></div></div></span></body></html>