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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That sounds much like "slamming" to me (aka
changing a consumer's telephone company without permission). If your provider
is out of business, you should be able to port the number to a new provider
without a problem. I would contact the provider of your choice and tell them
you want to port the number over to them. If they run into any problems doing
that, then call the FCC and file a complaint. Below is the link on slamming and
when you open that page there is a link for complaints in the related topics
section on the right.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>http://www.fcc.gov/encyclopedia/slamming<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good luck with getting it fixed, <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mary Lou Carey<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>BackUP Telecom Consulting<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>marylou@backuptelecom.com <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Office: 615-791-9969 x 2001<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org
[mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Darren Schreiber<br>
<b>Sent:</b> Sunday, November 11, 2012 8:31 PM<br>
<b>To:</b> VoiceOps@voiceops.org<br>
<b>Subject:</b> [VoiceOps] Need help with an 800 number that's been stolen from
under us<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Hi folks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>We have
an interesting situation going on here.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>We had
an 888 number through a company named iCall (who, in turn, was using Global
Crossing for actual routing of the calls). That 888 number suddenly started
going to a disconnect recording stating that the number was an out-of-service
number at "CallSource." Sure enough, the RespOrg for this number had
changed to CallSource.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>We
believe we are the rightful owners of this number as we purchased it through
iCall's carrier division and have owned the number for over a year. However,
when we contacted the CallSource firm the guy on the line, Todd Geller, who
says he is the CEO and owner of the company, claimed to have sourced 10,000
toll-free numbers from 8MS (CSF Corporation) and this was one of them. He
claimed he was happy to "give it back" but needed to confirm it was
really ours. He then demanded something in writing on company letterhead
showing proof of ownership, stating that two people had requested the number
back (us and iCall). We're not sure what to provide him, all we have is
screenshots of our billing system through iCall and business cards from the
company who uses the number showing they, infact, use it.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Anyway,
I feel like I am being a bit scammed because at one point during the
conversation with Todd he stated he would be happy to sell me the number back
for just 9.9 cents/minute… [sigh]<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>So we
are unsure how to legally win back this number and what to do about it. We can
show our account in good standing on the iCall website with this number still
in our inventory. iCall is a registered CLEC out of Texas and has a RespOrg of
their own which is still valid. The number was held and routed via Global
Crossing, though.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>We also
know, from Todd's account, that he has no active customers utilizing the number
at this time and, again, he said he just wants this situation resolved and over
with and doesn't want to deal with it anymore.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>If you
have any insight or know anyone who can assist with this mess, please let me
know. I've never heard of this issue before and am a bit baffled that an upstanding
citizen wouldn't just realize this was a clerical or administrative error of
some sort and release the number back to their rightful owner, but I think this
guy is playing games, though I can't tell, as he appears nice enough on the
phone.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Specifically,
if you have a contact at CSF Corporation who is higher up, I'd be appreciative.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>I have
also heard of NASC'ing the number back. If you're familiar with this process,
please feel free to email me off-list.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span class=apple-tab-span><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:black'> </span></span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Darren
Schreiber<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:black'><o:p> </o:p></span></p>
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