Carlos,<div><br></div><div>The best way to handle this is to establish a relationship with the losing provider AND work with a CLEC that works with providers nicely. The problem you face is there are to many middle people. Everyone faces the problem you are facing including government agencies. I would recommend you getting your own SPID and establishing a relationship with the losing CLEC. Then with the winning CLEC ensure that your SPID is listed as an ALT SPID. When I worked at a CLEC in honolulu, hi a CLEC that we ported for insisted for those exact reasons. How will anyone know who owns a number if it's passing One CLEC and two resellers.</div>
<div><br></div><div><br clear="all"><div>Erik Flournoy<div>808-426-4527<br>301-218-7325<div><br></div><div><span>CONFIDENTIALITY NOTICE<br>This e-mail message, including any attachments from EESPRO.com - contain information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this transmission in error, please immediately notify <span style="color:blue"><a href="mailto:info@eespro.com" target="_blank"><font color="#1155cc">i</font>nfo@eespro.com</a></span>, and permanently delete this e-mail and the attachments hereto, if any, and destroy any printout thereof. </span><span><span style="font-size:x-small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:italic"> </span></span></span></span>
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<br><br><div class="gmail_quote">On Tue, Dec 11, 2012 at 11:59 AM, Carlos Alvarez <span dir="ltr"><<a href="mailto:carlos@televolve.com" target="_blank">carlos@televolve.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">On Tue, Dec 11, 2012 at 2:24 PM, Mary Lou Carey <span dir="ltr"><<a href="mailto:marylou@backuptelecom.com" target="_blank">marylou@backuptelecom.com</a>></span> wrote:<br></div><div class="gmail_quote">
<div class="im"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><br></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">4. If all else fails, find the number for billing
questions on the customer's bill and ask the client to be on the call with you
so you can request the CSR be sent. They can refuse to send it to you, but they
can't refuse to send it to their customer so worst case scenario your customer
will have to order it and you'll have to pick up the information from them.</span></p></div></div></blockquote><div><br></div></div><div>We regularly have losing carriers tell our customer that they won't provide CSRs to the customer. Working on just such a situation right now. The company is Cablevision in NY. It seems like the cable companies are the worst ones to deal with, Cox is awful too. Maybe they think they are unregulated?</div>
<div><br></div><div>Here's the actual transcript of the customer service person talking to the customer:</div><div><br></div><div><span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: Hi, my name is Deshun T.. How may I help you? </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Eric Bonharme: I wish to port some of my phone numbers to another carrier. Can you please provide me with a CSR? </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: If you want to move your phone number to another provider you contact them and set it up with them and they contact us for you . </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Eric Bonharme: No, that's not what I've been told. This is what my new provider has sent me the following message: </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Eric Bonharme: Since we are porting in six numbers, we'll need the existing CSR information for those numbers. If you would call your existing carrier and tell them you need CSR to provide to your new carrier for number porting, they will understand that </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: Iwill double check for you now </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: There is a process that the other provider puts you the person claiming to own the phone numbers and if that is correct they submit the move. That's with any carrier any where. </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: If the other provider wants your phone numbers they do all the work contacting us, once you verify your becoming their customer, for all your lines. </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: Is there anything else that I can assist you with today, Eric? </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Eric Bonharme: Can you send me a transcript of this chat? </span><br style="margin:0px;padding:0px;color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">
<span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:18px;background-color:rgb(247,247,247)">Deshun T.: Sorry I can't but it is documented on your account for the record.</span></div>
<div><br></div></div><div class="HOEnZb"><div class="h5">-- <br><div>Carlos Alvarez</div><div>TelEvolve</div><div>602-889-3003</div><div><br></div><br>
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