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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you have access into some of the bigger carriers provisioning
systems sometimes you can pull the CSRs directly from that, but otherwise the
only way to get a CSR is to request it from the losing carrier. (The losing
carrier has to have a CSR so they know what to bill the end user customer for.)
If they don't send you a CSR, it's most likely because the information you gave
them is bad or you didn't provide the correct LOAs.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Here's a few tips on how to make sure you have the right
information and LOAs:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>1. Ask the customer for a copy of their bill as sometimes the
LEC will include the customer service record at the end of the customer's bill.
If it's not there, then at the very least you can verify BAN (billing account
number) and billing name. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>2. The losing carrier does not have to provide you with a CSR if
the billing name on the LOA doesn't match the billing name on the BAN so make
sure the customer provides you with the correct billing name AND address as
well as a letter of authorization to act on THEIR behalf. The carrier requesting
the number port needs to have an LOA from the customer giving them
authorization. When there is more than one carrier involved, the carrier with
the end user contract needs to get an LOA from the end user so they can move
the number to their network AND the carrier porting the number needs an LOA from
the carrier with the contract so they can act on their behalf. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>3. Note that sometimes the WTN (working telephone number) that you
are trying to port is associated with a block of numbers. In this case, the WTN
is associated with a BTN (billing telephone number) and many times the CSR may only
be built for the BTN even though the BTN includes the WTN information! So when
you review the customer's bill to verify the information, look to see if the
phone number you want to port is associated with a BTN. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>4. If all else fails, find the number for billing
questions on the customer's bill and ask the client to be on the call with you
so you can request the CSR be sent. They can refuse to send it to you, but they
can't refuse to send it to their customer so worst case scenario your customer
will have to order it and you'll have to pick up the information from them. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mary Lou Carey<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>BackUP Telecom Consulting<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>marylou@backuptelecom.com <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Office: 615-791-9969 x 2001<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Erik Flournoy
[mailto:erik@eespro.com] <br>
<b>Sent:</b> Tuesday, December 11, 2012 1:04 PM<br>
<b>To:</b> Mary Lou Carey<br>
<b>Cc:</b> David Wessell; voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] CSR Request?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Mary,<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Wouldn't the winning CLEC representing the reseller have to
send the LOA with the a CSR request? I have numerous run ins with TW
Telecom where I was attempting to port a customer number that was with a
reseller and they sometimes ignored the LOA since it didn't match the customer
on record. Thus I thought the point of the CSR is to determine the
customer on record before submitting an LSR request.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Regards,<br clear=all>
<o:p></o:p></p>
<div>
<p class=MsoNormal>Erik Flournoy<o:p></o:p></p>
<div>
<p class=MsoNormal>808-426-4527<br>
301-218-7325<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey <<a
href="mailto:marylou@backuptelecom.com" target="_blank">marylou@backuptelecom.com</a>>
wrote:<o:p></o:p></p>
<p class=MsoNormal>You need to send a letter of authorization signed by the
customer along with<br>
the request for the CSR to the losing carrier. The losing carrier has a<br>
right to request an LOA before they release any information, but when you<br>
provide the LOA they are obligated to send it to you because you are acting<br>
on the customer's behalf.<br>
<span style='color:#888888'><br>
<span class=hoenzb>Mary Lou Carey</span><br>
<span class=hoenzb>BackUP Telecom Consulting</span><br>
<span class=hoenzb><a href="mailto:marylou@backuptelecom.com">marylou@backuptelecom.com</a></span><br>
<span class=hoenzb>Office: 615-791-9969 x 2001</span></span><o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><br>
-----Original Message-----<br>
From: <a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>
[mailto:<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>]<br>
On Behalf Of David Wessell<br>
Sent: Tuesday, December 11, 2012 12:16 PM<br>
To: <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
Subject: [VoiceOps] CSR Request?<br>
<br>
Hi All,<br>
<br>
A question for you that I've never been able to get an answer too.<br>
<br>
We are a small hosted VOIP shop. And we port numbers through various<br>
aggregators (example vitelity)<br>
<br>
When we are porting phone numbers I am occasionally asked for a CSR by the<br>
gaining carrier (Or the aggregator that we are using). Sometimes they are<br>
able to get the CSR and sometimes they are not.<br>
<br>
However, when I call the losing carrier they always state that they don't<br>
give out CSR's. And that the winning carrier needs to request the CSR.<br>
<br>
One of the two parties is giving bad information , and I can't ever tell<br>
which one. Are there rules that govern the CSR requests? If there a way that<br>
we can ever do a CSR request without going through the consumer channels?<br>
<br>
Thanks<br>
David<br>
<br>
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