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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you currently provide the roaming 911 service and the customer is balking about paying for it, I think I would just tell them that you are legally required to provide 911 service to your customers and you're not willing to accept waivers for 911 when end users move their phones because it is a liability issue for you. If they want to take on the liability of choosing to not provide 911 service to their employees when they bring their phone home, then they can go look for a provider who will allow them to do that. While they may be able to find a provider to do that, they have to realize that the decision to change providers so they don't have to pay an additional 911 fee when their employees bring their phones home opens them up for a lawsuit should anything happen when an employee tries to use their VOIP phone to dial 911 from home.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The waiver may be appealing in the short run because it can save you money, but chances are its really not going to be worth it in the long run. If you think about it, when something bad happens and your end user needs to dial 911 they are not going to remember that phone doesn't display their address accurately. They are going to pick up the first phone they see because they are in a heightened state of alert and common sense usually goes out the window in those moments! The reason doctor's offices always put have a recording on their voicemails stating to that if you have a life threatening emergency to call 911 is because people don't think straight when disaster strikes and they frequently call the doctor's office when they should be heading for the ER! <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mary Lou Carey<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>BackUP Telecom Consulting<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>marylou@backuptelecom.com <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Office: 615-791-9969 x 2001<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Carlos Alvarez<br><b>Sent:</b> Friday, January 18, 2013 5:41 PM<br><b>To:</b> voiceops@voiceops.org<br><b>Subject:</b> Re: [VoiceOps] 911 address policy for company phones at home<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>On Fri, Jan 18, 2013 at 4:38 PM, Nathan Anderson <<a href="mailto:nathana@fsr.com" target="_blank">nathana@fsr.com</a>> wrote:<o:p></o:p></p><div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Yes, but again, that doesn't help with the question of what to do if a single TN for CLID purposes is shared amongst many devices, which is what I took your original question to be. The E911 provider will look at the CLID and transmit the address provisioned for it, so in this scenario, there can only be 1 address for all of these devices because there is only 1 TN for all of these devices. There's no mechanism to identify a device *other* than by TN, so if you share a TN between devices, there is no way to achieve the 911 granularity that you want for your customers that choose to operate like this.<o:p></o:p></p></blockquote><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Well the question was what to tell a customer who refuses to pay for the costs we incur in implementing the solution for them. On a technological level we have no problem; we assign a DID to that device, and put the appropriate address on it. We bill the customer for it to cover costs. The customer just says they don't want to pay.<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><p class=MsoNormal>Carlos Alvarez<o:p></o:p></p></div><div><p class=MsoNormal>TelEvolve<o:p></o:p></p></div><div><p class=MsoNormal>602-889-3003<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>