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<div class="moz-cite-prefix">Unless I'm missing something here,
you're not proposing to sell service to a stationary location and
warning the customer that 911 will break if they fail to notify
you that they've moved the phone, but you're selling service to
stationary location A when the customer has already notified you
that they'll really be using the phone in stationary location B.
That really doesn't sound like the same thing at all. They've
already told you that the phone is going to be in location B and
you're proposing to not handle 911 appropriately. (My apologies
if I've misunderstood the situation.)<br>
<br>
Be warned that the FCC has clearly signaled that they don't find
waivers involving 911 the slightest bit amusing. See
<a class="moz-txt-link-freetext" href="http://www.fcc.gov/document/vantage-communications">http://www.fcc.gov/document/vantage-communications</a> for their side
of our story. You might find the references to actual regulatory
language useful.<br>
<br>
I also find myself impelled to ask: Are you actually pricing this
in such a way that there's a line item for 911 service with a
dollar figure next to it? That's just inviting the customers to
try haggle, and could be construed that you consider 911 optional
rather than a fundamental part of your service. Or is this all
just a side-effect of charging for the DIDs in the additional rate
center(s) where the customer's employees live?<br>
<br>
Bottom line, however, my advice is that you're treading into
waters where you *really* *really* want to talk to a competent
lawyer with a specialty in this arena and not take random advice
on a mailing list. Not even mine. :-) Getting this wrong could
conceivably destroy your company.<br>
<br>
At the very least, compare what the FCC is currently saying
against what Mary Lou is saying, some of which appears to be
dangerously out of date.<br>
<pre class="moz-signature" cols="72">--Jon Radel
<a class="moz-txt-link-abbreviated" href="mailto:jradel@vantage.com">jradel@vantage.com</a>
267-756-1014</pre>
On 1/18/13 1:01 PM, Carlos Alvarez wrote:<br>
</div>
<blockquote
cite="mid:CAFn1dUHH1vNwYy9kRpz+S2n_9RNsNvUeRdR=n=PkpeaLFy08gg@mail.gmail.com"
type="cite">
<div>Great answer, thanks. This really covers what the customer
is asking for, which is basically the stationary option (all
phones show one CLID/ANI/location). I will advise them that
it's legal, just not advised, and get a written signature for
liability.</div>
<div>
<div><br>
</div>
<div>We do use a 911 service provider, we're not a CLEC. We
currently provide the ability for a customer to have an
address for each individual phone if they choose.</div>
</div>
<div><br>
</div>
<div>
<br>
</div>
<div>On Fri, Jan 18, 2013 at 10:48 AM, Mary Lou Carey <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:marylou@backuptelecom.com" target="_blank">marylou@backuptelecom.com</a>></span>
wrote:<br>
<div class="gmail_quote">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Legally
VOIP providers have the option to offer roaming VOIP
services or stationary VOIP services. If you offer
roaming VOIP you are required to provide your
customers with a way to update their address
information whenever they move their phone. It can
either be a website they log into to change their
address or a 24 hour phone number they call, but
either way you MUST provide it if you allow them to
roam. If you do allow them to roam you have to get
your 911 service from a VOIP 911 provider (who has
connections to every PSAP in the country) or be
connected to every PSAP in the country yourself
because a connection to the LEC network will only
cover you for the counties or parishes that you
establish trunks for. </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Most
VOIP providers I know sign up with a VOIP 911
provider because they cover a large area so it's
cheaper to do that then have a multitude of
connections through the LEC. If you decide to go
with a stationary VOIP product, you must have the
customer sign a waiver stating that they are aware
that if they move their phone they will not receive
911 service. I believe the FCC ruled in the last
year or so that if you also have to place some type
of sticker on the phone so that the end user who
uses the phone knows 911 is not available when you
move it rather than just the person who ordered the
phones. </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">So
the decision is not your customer's, but yours. If
you choose to allow the customer to move their phone
then you either have to place a sticker on the phone
stating that 911 service will not be available to
the customer OR you have to provide the customer
with a way to change their address information when
they do move the phone. While you could offer either
option to customers based on how much they wanted to
pay, I would think liability wise it would be better
if you either offered it to everyone or no one at
all because it would be too easy for one of your
employees to make a mistake in setting someone up
and not put them on the right plan.</span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Mary
Lou Carey</span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">BackUP
Telecom Consulting</span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a
moz-do-not-send="true"
href="mailto:marylou@backuptelecom.com"
target="_blank">marylou@backuptelecom.com</a> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Office:
<a moz-do-not-send="true"
href="tel:615-791-9969%20x%202001"
value="+16157919969" target="_blank">615-791-9969
x 2001</a></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">
</span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<div style="border:none;border-top:solid #b5c4df
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a moz-do-not-send="true"
href="mailto:voiceops-bounces@voiceops.org"
target="_blank">voiceops-bounces@voiceops.org</a>
[mailto:<a moz-do-not-send="true"
href="mailto:voiceops-bounces@voiceops.org"
target="_blank">voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Carlos Alvarez<br>
<b>Sent:</b> Friday, January 18, 2013 9:51 AM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:voiceops@voiceops.org"
target="_blank">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] 911 address policy for
company phones at home</span></p>
</div>
<div>
<div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal">We have a customer who wants us
to block 911 on the phones that they give to key
employees to take home. They don't want to pay
fees for 911 service at each home (which is
stupid, since it's so cheap, but that's a
digression). I told them this is "illegal" but
they asked to see the law, and I can't actually
find something that says so. Yet that's the
common knowledge around the industry. I do have
the FCC documents that require an ITSP to provide
the service, but the customer contends it doesn't
apply to this specific case.</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">So two questions...</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Does anyone here allow their
customers to do this?</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">What is the best document to
give the customer to support our position?<br
clear="all">
</p>
<div>
<p class="MsoNormal"> </p>
</div>
<p class="MsoNormal">-- </p>
<div>
<p class="MsoNormal">Carlos Alvarez</p>
</div>
<div>
<p class="MsoNormal">TelEvolve</p>
</div>
<div>
<p class="MsoNormal"><a moz-do-not-send="true"
href="tel:602-889-3003" value="+16028893003"
target="_blank">602-889-3003</a></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<div><br>
</div>
-- <br>
<div>Carlos Alvarez</div>
<div>TelEvolve</div>
<div>602-889-3003</div>
<div>
<br>
</div>
</div>
<br>
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<br>
<pre wrap="">_______________________________________________
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</pre>
</blockquote>
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