If you want to build your own system look at Dolibar or openERP / Bravo those are work horses. The ERP and Bravo are java based so you can practically do anything with them.<div><br></div><div><br clear="all"><div>Erik Flournoy<div>
808-426-4527<br>301-218-7325<div><br></div><div><span>CONFIDENTIALITY NOTICE<br>This e-mail message, including any attachments from EESPRO.com - contain information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this transmission in error, please immediately notify <span style="color:blue"><a href="mailto:info@eespro.com" target="_blank"><font color="#1155cc">i</font>nfo@eespro.com</a></span>, and permanently delete this e-mail and the attachments hereto, if any, and destroy any printout thereof. </span><span><span style="font-size:x-small"><span style="font-family:arial,helvetica,sans-serif"><span style="font-style:italic"> </span></span></span></span>
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<br><br><div class="gmail_quote">On Thu, Feb 7, 2013 at 9:28 AM, Nick Olsen <span dir="ltr"><<a href="mailto:nick@flhsi.com" target="_blank">nick@flhsi.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<span style="font-family:Arial,Helvetica,sans-serif;font-size:10pt">We ended up with SmarterTrack from SmarterTools. (We also use SmarterMail). It's working pretty well for us. We started out with OSTicket Which is free, That also did well for awhile.<br>
<br>
<div>Nick Olsen<br>
<span style="font-size:10pt;font-family:arial,helvetica,sans-serif">Network Operations</span>
<div>(855) FLSPEED x106<br>
<br>
<img alt="" height="56" width="168"></div>
</div>
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<br>
<span style="font-size:10pt;font-family:tahoma,arial,sans-serif"><hr size="2" width="100%" align="center">
<strong>From</strong>: "Faisal Imtiaz" <<a href="mailto:faisal@snappydsl.net" target="_blank">faisal@snappydsl.net</a>><br>
<strong>Sent</strong>: Thursday, February 07, 2013 1:53 PM<div class="im"><br>
<strong>To</strong>: <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
<strong>Subject</strong>: Re: [VoiceOps] OT: What do you recommend for help desk software</div></span><br>
<br>
<div><div class="im">We have been using Kayako, very
flexible and works well..... <br>
<br>
Regards.<br>
<pre cols="72">Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: <a href="mailto:Support@Snappydsl.net" target="_blank">Support@Snappydsl.net</a></pre></div><div class="im">
On 2/7/2013 1:43 PM, Carlos Alvarez wrote:<br>
</div></div><div class="im">
<blockquote type="cite">This may be considered slightly off topic here, not
sure. I figured some of you would have insight and
recommendations as many people here have a business similar to
ours. We have several small companies who share workers, clients,
and contractors in various ways. We have been using Zendesk for
our help desk, but it's tough because they won't allow one person
to be in multiple organizations. So we have a contractor who is
John-A in company A and John-B for company B, etc. Annoying. We
are looking for other options, hosted preferred, but we can fire
it up in a VM if we need to. We are small and would have about
six help desk agent types, and only a few hundred end users. We
don't need highly advanced features like RT would provide;
simplicity and customer acceptance is the highest priority. Must
accept tickets/replies by e-mail. Most of our tickets are handled
in a day, and are fairly simple, while maybe 5% linger for weeks
as they are complex, but those still don't need a bunch of details
in them.<br clear="all">
<div><br>
</div>
-- <br>
<div>Carlos Alvarez</div>
<div>TelEvolve</div>
<div>602-889-3003</div>
<div><br>
</div>
<br>
<fieldset></fieldset>
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</blockquote>
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