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<div class="moz-cite-prefix">We have been using Kayako, very
flexible and works well..... <br>
<br>
Regards.<br>
<pre class="moz-signature" cols="72">Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: <a class="moz-txt-link-abbreviated" href="mailto:Support@Snappydsl.net">Support@Snappydsl.net</a></pre>
On 2/7/2013 1:43 PM, Carlos Alvarez wrote:<br>
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<blockquote
cite="mid:CAFn1dUGEqhYGgxQ2PTTbS=nSnVrsXzG5psc6HRZsBx0sXsZz6g@mail.gmail.com"
type="cite">This may be considered slightly off topic here, not
sure. I figured some of you would have insight and
recommendations as many people here have a business similar to
ours. We have several small companies who share workers, clients,
and contractors in various ways. We have been using Zendesk for
our help desk, but it's tough because they won't allow one person
to be in multiple organizations. So we have a contractor who is
John-A in company A and John-B for company B, etc. Annoying. We
are looking for other options, hosted preferred, but we can fire
it up in a VM if we need to. We are small and would have about
six help desk agent types, and only a few hundred end users. We
don't need highly advanced features like RT would provide;
simplicity and customer acceptance is the highest priority. Must
accept tickets/replies by e-mail. Most of our tickets are handled
in a day, and are fairly simple, while maybe 5% linger for weeks
as they are complex, but those still don't need a bunch of details
in them.<br clear="all">
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-- <br>
<div>Carlos Alvarez</div>
<div>TelEvolve</div>
<div>602-889-3003</div>
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</pre>
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