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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Might want to look at <a href="http://transnexus.com/">http://transnexus.com/</a> although it’s not exactly targeted at the reporting, there is a lot of it there.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> voiceops-bounces@voiceops.org [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>Keith LeClaire<br><b>Sent:</b> Tuesday, February 19, 2013 2:00 PM<br><b>To:</b> voiceops@voiceops.org<br><b>Subject:</b> [VoiceOps] Business Intelligence Tool for Calling Pattern Analysis<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We are looking for a system, either out of the box or custom solution, that would allow us to dig deeper into our customers calling patterns and costs down to the account level. Things like calls per hour, metrics on their destinations, number of calls, length of calls, etc.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Just wondering what other people maybe be using to do this sort of analysis and if there are any recommendations out there.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal>Keith<o:p></o:p></p></div><div><div><div><div><div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div></div></div></div></div></div></div></body></html>