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Just to make sure you're aware, the Polycom SPIP 501 phones are not
supported on newer versions of the SIP application (anything 3.2 or
newer) and the configuration files were changed somewhat in version
3.3, breaking backward compatibility. I think Broadsoft used to
have CPE kits with templates for Polycom verison 3.1.2-RevB, but I
don't see them anymore.<br>
<br>
You may end up needing to compare the CPE kit template files for the
3.3.1 version to the stock Polycom config files from 3.3.1 to find
the differences and then apply them to stock Polycom 3.1.x files.
Be sure to download the SoundPoint IP Administrator's Guide - SIP
3.1 to review config syntax if needed.<br>
<br>
<br>
<br>
<br>
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<br>
On 02/27/2013 02:37 PM, Robert Dawson wrote:
<blockquote
cite="mid:C1679E7BE8637C44B9437EAFA562E79E1D52C2@exchg1.alliedtelecom.net"
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<p class="MsoNormal">We picked up a customer that had a number
of 501s. I downloaded the latest firmware, bootrom and configs
and created a new device type. Phones boot, provision and
register fine however there is no icon displayed for the
registered lines and the one touch call list feature does not
work.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If I boot against the vanilla configs
everything is normal, as soon as I boot against the
“templated” configs it breaks. I have literally stripped
everything out of the configs that I can, they have basic
registration information at this point.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have made up dozens of Polycom
configurations in the past and never seen this issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Of course since the device has been out of
warranty since 2007 I have to open a PPI ticket so I just
wanted to see if anyone may have seen something similar in the
past.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Rob<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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