<span id="mailbox-conversation">Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller? <div><div><br></div></div></span><br><br><div class="gmail_quote"><p>On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <span dir="ltr"><<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>></span> wrote:<br></p><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><p>If PDD is *that* long, it's too long.
<br><br>Frank
<br><br>-----Original Message-----
<br>From: VoiceOps [mailto:voiceops-bounces@voiceops.org] On Behalf Of Peter
<br>Beckman
<br>Sent: Saturday, January 04, 2014 8:04 PM
<br>To: Hiers, David
<br>Cc: voiceops@voiceops.org
<br>Subject: Re: [VoiceOps] New reg: FCC-13-135
<br><br>It makes me wonder if there is a forgotten about tone that should be played
<br>while things are occurring but not ringing. Silence just makes me think
<br>something is wrong, and if ringing is illegal, what do we play to indicate
<br>to the caller that "Hey, we're working here, we know what you dialed, and
<br>we're trying to make it happen, but it isn't getting through yet, hold on."
<br><br>Who knows if there is a standards-based tone or sound you play to indicate
<br>progress but not completion to ringing?
<br><br>Beckman
<br><br>On Thu, 2 Jan 2014, Hiers, David wrote:
<br><br>> Where are you folks at regarding the reporting requirements and
<br>> prohibition on "false audible ringing" in this new reg?
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<br>Peter Beckman Internet Guy
<br>beckman@angryox.com http://www.angryox.com/
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