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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We are not playing any extra tones. Completing the call in a timely fashion reassures the caller.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Andrew Melton [mailto:amelton@gmail.com] <br><b>Sent:</b> Sunday, January 05, 2014 6:20 PM<br><b>To:</b> Frank Bulk<br><b>Cc:</b> voiceops@voiceops.org; Peter Beckman<br><b>Subject:</b> Re: [VoiceOps] New reg: FCC-13-135<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Are you playing a tone today prior to ring back? Other than off-hook comfort noise, what else is there that would reassure the caller? <o:p></o:p></p><div><div><p class=MsoNormal><o:p> </o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p>On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p>If PDD is *that* long, it's too long. <br><br>Frank <br><br>-----Original Message----- <br>From: VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>] On Behalf Of Peter <br>Beckman <br>Sent: Saturday, January 04, 2014 8:04 PM <br>To: Hiers, David <br>Cc: <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a> <br>Subject: Re: [VoiceOps] New reg: FCC-13-135 <br><br>It makes me wonder if there is a forgotten about tone that should be played <br>while things are occurring but not ringing. Silence just makes me think <br>something is wrong, and if ringing is illegal, what do we play to indicate <br>to the caller that "Hey, we're working here, we know what you dialed, and <br>we're trying to make it happen, but it isn't getting through yet, hold on." <br><br>Who knows if there is a standards-based tone or sound you play to indicate <br>progress but not completion to ringing? <br><br>Beckman <br><br>On Thu, 2 Jan 2014, Hiers, David wrote: <br><br>> Where are you folks at regarding the reporting requirements and <br>> prohibition on "false audible ringing" in this new reg? <br><br>--------------------------------------------------------------------------- <br>Peter Beckman Internet Guy <br><a href="mailto:beckman@angryox.com">beckman@angryox.com</a> <a href="http://www.angryox.com/">http://www.angryox.com/</a> <br>--------------------------------------------------------------------------- <br><br>_______________________________________________ <br>VoiceOps mailing list <br><a href="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a> <br><a href="https://puck.nether.net/mailman/listinfo/voiceops">https://puck.nether.net/mailman/listinfo/voiceops</a> <o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>