<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt"><div><span>Music on hold is more than delivery of .mp3 files - and you are right it depends TOTALLY on an outside source to Broadsoft if you want to do anything that involves a richer content experience. </span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span>This is one of the issues between a premise based solution and a hosted one. In a hosted solution the carrier is responsible for the distribution of
content - the whole DRM issue is a pain. In a CPE/PBX solution the service demark is in the building - technically the carrier providing the trunk never has to touch it. In the hosted service they do.</span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span>There are several partners of BroadSoft - I think you can even dig up an old partner config guide somewhere - its been supported since R11 I think.</span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal;
background-color: transparent;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span>I can look for who the partners are and follow up on this thread - but there are several. </span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span><br></span></div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; font-style: normal; background-color: transparent;"><span>This is more an architectural issue than a product one - and is another reason deployments taking full advantage of what BroadSoft does well (scale, service logic etc.) requires the operator to
provide some level of integration - in this case a far bit.</span></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Wednesday, August 20, 2014 8:32 PM, Colton Conor <colton.conor@gmail.com> wrote:<br> </font> </div> <br><br> <div class="y_msg_container"><div id="yiv3092403934"><div><div dir="ltr"><span style="font-family: arial, sans-serif; font-size: 13px;">So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or
other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. </span><div style="font-family: arial, sans-serif; font-size: 13px;">
<div><br clear="none"></div><div>Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?</div>
<div><br clear="none"></div><div>I just learned of PIKA WARP Plus. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. </div>
</div><div style="font-family: arial, sans-serif; font-size: 13px;"><br clear="none"></div><div style="font-family: arial, sans-serif; font-size: 13px;">I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? </div>
<div style="font-family: arial, sans-serif; font-size: 13px;"><br clear="none"></div><div style="font-family: arial, sans-serif; font-size: 13px;">Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?</div>
<div style="font-family: arial, sans-serif; font-size: 13px;"><br clear="none"></div><div style="font-family: arial, sans-serif; font-size: 13px;">I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. </div>
</div><div class="yiv3092403934yqt5535223241" id="yiv3092403934yqt79088"><div class="yiv3092403934gmail_extra"><br clear="none"><br clear="none"><div class="yiv3092403934gmail_quote">On Tue, Aug 19, 2014 at 2:04 PM, Colton Conor <span dir="ltr"><<a href="mailto:colton.conor@gmail.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:colton.conor@gmail.com">colton.conor@gmail.com</a>></span> wrote:<br clear="none">
<blockquote class="yiv3092403934gmail_quote" style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;"><div dir="ltr">So back to the original question. It seems like Broadsoft does only allow you to upload one .wav file at a time, and it plays the beginning of that file every time. I think this is bad on Broadsoft's part. It assumes the end user knows how to convert a .mp3 or other audio format to a .wav file (try explaining that to a common end user). Plus once they figure out how to upload the file, they can only upload one file. Uploading another file erases the old file. You could combine multiple songs into one long sound file, but then Broadsoft only plays the beginning of the sound file. So unless the caller is on hold for a really long time that doesn't help. <div>
<div><br clear="none"></div><div>Broadsoft's solution from what I can see is to use an external source. What authorized, external sound sources are out there from Broadsoft? Ones that are configured and managed through Broadsoft DMS?</div>
<div><br clear="none"></div><div>I just learned of PIKA WARP Plus, and their product guide is attached. This does allow you to use an external source like an Ipod connected to the 3.5mm audio jack. It doesn't allow you to upload multiple songs to the device, and stream it back to Broadsoft in a loop however. Plus this product is pretty expensive if just using it as a MoH option. It is Broadsoft certified however. </div>
</div><div><br clear="none"></div><div>I have heard there are some other ATA's out there that can use an FXO port as an audio in jack? </div><div><br clear="none"></div><div>Anything that can do both? audio in jack plus upload multiple sound files? and managed by Broadsoft?</div>
<div><br clear="none"></div><div>I hate the idea of having any other device besides the phones themselves at a clients site for a hosted solution. </div></div><div class="yiv3092403934HOEnZb"><div class="yiv3092403934h5"><div class="yiv3092403934gmail_extra"><br clear="none"><br clear="none"><div class="yiv3092403934gmail_quote">
On Tue, Aug 19, 2014 at 11:57 AM, Matthew S. Crocker <span dir="ltr"><<a href="mailto:matthew@corp.crocker.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:matthew@corp.crocker.com">matthew@corp.crocker.com</a>></span> wrote:<br clear="none">
<blockquote class="yiv3092403934gmail_quote" style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;"><div><div>Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris. Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle) </div>
<div><br clear="none"></div><div>Broadworks is rock solid.</div><div><div><div><br clear="none">On Aug 19, 2014, at 11:42 AM, "Adam Vocks" <<a href="mailto:Adam.Vocks@cticomputers.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:Adam.Vocks@cticomputers.com">Adam.Vocks@cticomputers.com</a>> wrote:<br clear="none">
<br clear="none"></div><blockquote type="cite"><div><div><div class="yiv3092403934MsoNormal"><span style="font-size: 11pt;">Anyone care to say what a Broadsoft implementation costs? I really don’t even know what broadsoft sells, is it hardware box that we rack up in our data center?<u></u><u></u></span></div>
<div class="yiv3092403934MsoNormal"><span style="font-size: 11pt;"><u></u> <u></u></span></div><div class="yiv3092403934MsoNormal"><span style="font-size: 11pt;"> <u></u><u></u></span></div>
<div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in; border-image: none;"><div class="yiv3092403934MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Alex Hardie<br clear="none">
<b>Sent:</b> Tuesday, August 19, 2014 10:16 AM<br clear="none"><b>To:</b> Peter E<br clear="none"><b>Cc:</b> <a href="mailto:voiceops@voiceops.org" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br clear="none"><b>Subject:</b> Re: [VoiceOps] Broadsoft MoH<u></u><u></u></span></div>
</div></div><div class="yiv3092403934MsoNormal"><u></u> <u></u></div><div><div class="yiv3092403934MsoNormal">It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's.<u></u><u></u></div>
</div><div><div class="yiv3092403934MsoNormal"><u></u> <u></u></div></div><div><div class="yiv3092403934MsoNormal">Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... <br clear="none">
<br clear="none">Sent from my iPhone<u></u><u></u></div></div><div><div class="yiv3092403934MsoNormal" style="margin-bottom: 12pt;"><br clear="none">On Aug 19, 2014, at 9:30 AM, Peter E <<a href="mailto:peeip989@gmail.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:peeip989@gmail.com">peeip989@gmail.com</a>> wrote:<u></u><u></u></div>
</div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div><div class="yiv3092403934MsoNormal">It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW suits them just fine.<u></u><u></u></div>
</div><div><div class="yiv3092403934MsoNormal"><u></u> <u></u></div></div><div><div class="yiv3092403934MsoNormal"><u></u> <u></u></div></div><div><div class="yiv3092403934MsoNormal" style="margin-bottom: 12pt;"><br clear="none">On Aug 19, 2014, at 7:11 AM, Alex Balashov <<a href="mailto:abalashov@evaristesys.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:abalashov@evaristesys.com">abalashov@evaristesys.com</a>> wrote:<u></u><u></u></div>
</div><div><div class="yiv3092403934MsoNormal" style="margin-bottom: 12pt;">The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there".. <br clear="none">
<br clear="none">Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. <br clear="none"><br clear="none"><u></u><u></u></div><div><div class="yiv3092403934MsoNormal">On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <<a href="mailto:colton.conor@gmail.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:colton.conor@gmail.com">colton.conor@gmail.com</a>> wrote:<u></u><u></u></div>
<div><div class="yiv3092403934MsoNormal">I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. <u></u><u></u></div>
<div><div class="yiv3092403934MsoNormal"><u></u> <u></u></div></div><div><div class="yiv3092403934MsoNormal">Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. <u></u><u></u></div>
</div></div><pre style="text-align: center;"></pre><div class="hr" style="margin: 5px 0px; padding: 0px; border: 1px solid rgb(204, 204, 204); border-image: none; height: 0px; line-height: 0; font-size: 0px;" contenteditable="false" readonly="true"></div><pre><br clear="none">VoiceOps mailing list<br clear="none"><a href="mailto:VoiceOps@voiceops.org" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:VoiceOps@voiceops.org">VoiceOps@voiceops.org</a><br clear="none"><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank" rel="nofollow" shape="rect">https://puck.nether.net/mailman/listinfo/voiceops</a><u></u><u></u></pre>
</div><div class="yiv3092403934MsoNormal"><br clear="none">--<br clear="none">Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. <br clear="none"><br clear="none">Alex Balashov - Principal <br clear="none">Evariste Systems LLC<br clear="none">235 E Ponce de Leon Ave<br clear="none">
Suite 106<br clear="none">Decatur, GA 30030<br clear="none">United States<br clear="none">Tel: <a href="" rel="nofollow" shape="rect">+1-678-954-0671</a><br clear="none">Web: <a href="http://www.evaristesys.com/" target="_blank" rel="nofollow" shape="rect">http://www.evaristesys.com/</a>/, <a href="http://www.alexbalashov.com/" target="_blank" rel="nofollow" shape="rect">http://www.alexbalashov.com/</a><u></u><u></u></div>
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