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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Latest:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText">At 03:41 on 2014-10-23 the following was posted to VoIP Network Alerts:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Problem : QoS issues<o:p></o:p></p>
<p class="MsoPlainText">Location: 801<o:p></o:p></p>
<p class="MsoPlainText">Status : Resolved<o:p></o:p></p>
<p class="MsoPlainText">Event : Major problem with VoIP. Major problem with the Network.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Detailed Description:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We have adjusted routing to improve the QoS performance and efficiency of our network, which we hope will correct the issue, and we will continue to monitor to ensure stability.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [mailto:voiceops-bounces@voiceops.org]
<b>On Behalf Of </b>Lee Riemer<br>
<b>Sent:</b> Thursday, October 23, 2014 1:49 PM<br>
<b>To:</b> VoiceOps (voiceops@voiceops.org)<br>
<b>Subject:</b> Re: [VoiceOps] Windstream<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Just saw this in my inbox:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoPlainText">Attention Wholesale Customer,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">At 01:46 on 2014-10-23 the following was posted to VoIP Network Alerts:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Problem : QoS issues<o:p></o:p></p>
<p class="MsoPlainText">Location: 801<o:p></o:p></p>
<p class="MsoPlainText">Status : Ongoing<o:p></o:p></p>
<p class="MsoPlainText">Event : Major problem with VoIP. Major problem with the Network.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Detailed Description:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">We are experiencing widespread QoS issues across our VoIP network. We are working on resolving the trouble.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">ETR: <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">This message was posted by: e0155952, regarding Trouble Ticket: 172062.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [<a href="mailto:voiceops-bounces@voiceops.org">mailto:voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Lee Riemer<br>
<b>Sent:</b> Thursday, October 23, 2014 1:11 PM<br>
<b>To:</b> David Wessell<br>
<b>Cc:</b> VoiceOps (<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>)<br>
<b>Subject:</b> Re: [VoiceOps] Windstream<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are you using the pre-Windstream PAETEC origination?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> David Wessell [<a href="mailto:david@ringfree.biz">mailto:david@ringfree.biz</a>]
<br>
<b>Sent:</b> Thursday, October 23, 2014 1:03 PM<br>
<b>To:</b> Lee Riemer<br>
<b>Cc:</b> VoiceOps (<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>)<br>
<b>Subject:</b> Re: [VoiceOps] Windstream<o:p></o:p></span></p>
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<p class="MsoNormal">L3 fiber cut last week causing intermittent audio issues. Whatever is going on with Windstream today. What's the world coming to?<o:p></o:p></p>
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<p class="MsoNormal">On Thu, Oct 23, 2014 at 1:52 PM, Lee Riemer <<a href="mailto:LRiemer@bestline.net" target="_blank">LRiemer@bestline.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Yes and Oakland. Seen as high at 18.5% packet loss. Open a ticket if you haven’t already.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>David Wessell<br>
<b>Sent:</b> Thursday, October 23, 2014 12:38 PM<br>
<b>To:</b> VoiceOps (<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>)<br>
<b>Subject:</b> [VoiceOps] Windstream</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Anyone else having issues with Windstream inbound audio? Looks like out of PHL?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">dw<br clear="all">
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<p style="margin-bottom:7.5pt"><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"><a href="http://ringfree.biz/" target="_blank"><span style="color:#428BCA;text-decoration:none"><img border="0" id="_x0000_i1025" src="https://www.filepicker.io/api/file/Kbjiq7X7QHuK1CEFUZXl/convert?w=150&h=55&fit=clip" alt="Ringfree Communications, Inc"></span></a></span><o:p></o:p></p>
<p style="margin-bottom:7.5pt;line-height:8.25pt"><b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">David Wessell</span></b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999"> / President<br>
<a href="tel:828-575-0030%20x101" target="_blank">828-575-0030 x101</a>/ <a href="mailto:david@ringfree.biz" target="_blank"><span style="color:#6E8EE3;text-decoration:none">david@ringfree.biz</span></a></span><o:p></o:p></p>
<p style="margin-bottom:7.5pt;line-height:8.25pt"><b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">Ringfree Communications, Inc</span></b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> </span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">Office: <a href="tel:828-575-0030" target="_blank">828-575-0030</a></span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> </span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">/
Fax: <a href="tel:888-243-7830" target="_blank">888-243-7830</a></span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> <br>
</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">PO BOX 1994 Hendersonville, NC 28793</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"><br>
<a href="http://ringfree.biz/" target="_blank"><span style="color:#6E8EE3;text-decoration:none">http://ringfree.biz</span></a></span><o:p></o:p></p>
<p style="margin-bottom:7.5pt;line-height:8.25pt"><span style="font-size:7.0pt;font-family:"Helvetica","sans-serif";color:#999999">This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended
recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended,
or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. Company Name is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion
and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.</span><o:p></o:p></p>
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<span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"><a href="http://ringfree.biz/" target="_blank"><span style="color:#428BCA;text-decoration:none"><img border="0" id="_x0000_i1026" src="https://www.filepicker.io/api/file/Kbjiq7X7QHuK1CEFUZXl/convert?w=150&h=55&fit=clip" alt="Ringfree Communications, Inc"></span></a><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:8.25pt">
<b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">David Wessell</span></b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999"> / President<br>
828-575-0030 x101/ <a href="mailto:david@ringfree.biz" target="_blank"><span style="color:#6E8EE3;text-decoration:none">david@ringfree.biz</span></a><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:8.25pt">
<b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">Ringfree Communications, Inc</span></b><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> </span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">Office: 828-575-0030</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> </span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">/
Fax: 888-243-7830</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"> <br>
</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#999999">PO BOX 1994 Hendersonville, NC 28793</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"><br>
<a href="http://ringfree.biz/" target="_blank"><span style="color:#6E8EE3;text-decoration:none">http://ringfree.biz</span></a><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;line-height:8.25pt">
<span style="font-size:7.0pt;font-family:"Helvetica","sans-serif";color:#999999">This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination,
distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us
by e-mail is deemed to have accepted these risks. Company Name is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message
and any attachment are solely those of the author and do not necessarily represent those of the company.</span><span style="font-size:7.5pt;font-family:"Helvetica","sans-serif";color:#9B9B9B"><o:p></o:p></span></p>
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