<div dir="ltr">Anthony,<div><br></div><div>That you for the information. Sounds like you have a solid product to say the least. We do buy the VQMon license from Polycom on the VVX line, however I don't beleive we have any server to collect/report on these metrics at this time. I will look into <span style="color:rgb(0,0,128);font-family:Arial;font-size:13px"> </span><span style="color:rgb(0,0,128);font-family:Arial;font-size:13px">SQmediator, but I assume it is too expensive for our small shop. </span></div><div><span style="color:rgb(0,0,128);font-family:Arial;font-size:13px"><br></span></div><div><span style="color:rgb(0,0,128);font-family:Arial;font-size:13px">My question is can you use a Polycom with the VQM license installed to report back to something like <a href="http://voipmonitor.org">voipmonitor.org</a> software? Accoring to Polycom's website:</span></div><div><span style="color:rgb(0,0,128);font-family:Arial;font-size:13px"><br></span></div><div><p style="margin:0px;padding:0px 0px 10px;border:0px;font-family:arial,helvetica,sans-serif;font-size:14px;font-stretch:inherit;line-height:19px;vertical-align:baseline;color:rgb(64,64,64)">With Polycom Productivity Suite Application: Voice Quality Monitoring, IT Managers can monitor and troubleshoot voice quality issues more quickly.</p><ul style="margin:0px 0px 0px 10px;padding:0px;border:0px;font-family:Arial,helvetica,sans-serif;font-size:14px;font-stretch:inherit;line-height:19px;vertical-align:baseline;color:rgb(64,64,64)"><li style="margin:0px 0px 10px 25px;padding:0px;border:0px;font-family:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline;list-style:disc outside">Transmit metrics in real time, or near real time, directly from the phone in the standard RTCP-XR (IETF RFC 3611) format</li><li style="margin:0px 0px 10px 25px;padding:0px;border:0px;font-family:inherit;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline;list-style:disc outside">Publish metrics using the SIP PUBLISH method</li></ul><div><font color="#404040" face="Arial, helvetica, sans-serif"><span style="font-size:14px;line-height:19px">So if VoipMonitor.org supports </span></font><span style="color:rgb(64,64,64);font-family:Arial,helvetica,sans-serif;font-size:14px;line-height:19px">RTCP-XR</span><span style="color:rgb(64,64,64);font-family:Arial,helvetica,sans-serif;font-size:14px;line-height:19px"> or </span><span style="color:rgb(64,64,64);font-family:Arial,helvetica,sans-serif;font-size:14px;line-height:19px">SIP PUBLISH they should be able to supports stats collected on the Polycom right?</span></div></div><div><span style="color:rgb(64,64,64);font-family:Arial,helvetica,sans-serif;font-size:14px;line-height:19px"><br></span></div><div><font color="#404040" face="Arial, helvetica, sans-serif"><span style="font-size:14px;line-height:19px">I guess to make this even more complicated, do providers monitor the WAN CPE router (like an Adtran 908e) in addition to the phones themselves (Polycom VVX for instance)? </span></font></div><div><span style="color:rgb(64,64,64);font-family:Arial,helvetica,sans-serif;font-size:14px;line-height:19px"><br></span></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 3, 2014 at 9:22 PM, Anthony Caiozzo <span dir="ltr"><<a href="mailto:anthony.caiozzo@telchemy.com" target="_blank">anthony.caiozzo@telchemy.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>
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<p class="MsoNormal"><u></u><u></u><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Colton</span></font><u></u><u></u><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> – yes – that’s exactly what I’m saying. </span></font><font color="navy" face="Wingdings"><span style="font-size:10.0pt;font-family:Wingdings;color:navy">J</span></font><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> See <a href="http://www.telchemy.com/partners.php" target="_blank">www.telchemy.com/partners.php</a> for
a full listing of companies that have released product that incorporate our <a href="http://www.telchemy.com/vqmon.php" target="_blank">VQmon</a> engine for MOS scoring/stats
generation. VQmon is the only industry solution that complies with or fully
supports ITU-T P.564, G.107, ETSI TS101329-5 Annex E, RFC 3611 (RTCP-XR), RFC
6035 (SIP PUBLISH/NOTIFY). Most other competing products in industry
leverage a straight ITU-T G.107 E-model implementation which a) doesn’t
correlate well to true subjective opinion b) doesn’t support the 150+
codecs and their variants that VQmon does c) doesn’t typically provide
intra-call reports d) doesn’t handle wideband and super-wideband codec
measurements e) doesn’t support the analysis of video (e.g. conferencing or
IPTV) like VQmon can/does. It is extremely well regarded and enthusiastically
trusted by carriers (and large enterprise) worldwide, is the de facto industry
standard and has almost 200M units deployed to date.<u></u><u></u></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"><u></u> <u></u></span></font></p>
<p class="MsoNormal"><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">While I can imagine there are open source
based providers using VoIP Monitor… most commercial carriers that
leverage COTS product leverage Telchemy technology in some way, shape or form
via the 200+ technology licensees in our partner portfolio – or work with
us directly to deploy additional complementary system elements (e.g. SQmediator
w/Polycom). In addition, please note that our products are not built and
supported through an open source community but rather conventionally developed
(entirely in-house), sold both direct as well as through a network of
distributors/resellers, are deployed in just about every single major carrier environment
and are both built and supported by a first rate development team. This
is due to the immense amount of technical knowledge and expertise required to
develop and support the underlying measurement technologies, as well as the
active test and passive analysis systems products that make extensive use of
VQmon. <u></u><u></u></span></font></p>
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<p class="MsoNormal"><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">As you’ve noted, Polycom (as well as
many other soft and hard handset vendors) include VQmon with their products. Some
include this functionality as a default option with the device, others charge a
nominal fee to access the power contained within. Polycom actually has a
dual pronged approach, whereby they separately license the functionality on the
lower end 300/400 VVX platforms, while on the more fully featured 500/600 VQmon
is included by default. In all cases, VQmon needs to be active / operational
on the platform in order to enable statistics generation and subsequent collection
/ SIP publishing to platforms like SQmediator.<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Lots of technology / terminology contained
above – let me know if it sparks any additional questions.<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">-anthony<u></u><u></u></span></font></p>
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<p class="MsoNormal"><b><font face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> Colton Conor
[mailto:<a href="mailto:colton.conor@gmail.com" target="_blank">colton.conor@gmail.com</a>] <br>
<b><span style="font-weight:bold">Sent:</span></b> Sunday, November 02, 2014
12:08 PM<br>
<b><span style="font-weight:bold">To:</span></b> Anthony Caiozzo<br>
<b><span style="font-weight:bold">Cc:</span></b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a></span></font></p><div><div class="h5"><font face="Tahoma"><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [VoiceOps] CPE side
Passive Monitoring</font></div></div><u></u><u></u><p></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Anthony,<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">So are you saying Adtran's VQM or Edgewaters and everyone elses is
really your embedded engine? I know alot of opensource providers are using
VoIPMonitor as a solution. I believe this software collects stats form devices
like Polycom Phones that use your software.<u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I have notices that Polycom sells each phone with Voice QM enabled for
a dollar or two more. I assume you need this license to enable stats
collection? <u></u><u></u></span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Wed, Oct 29, 2014 at 9:57 PM, Anthony Caiozzo <<a href="mailto:anthony.caiozzo@telchemy.com" target="_blank">anthony.caiozzo@telchemy.com</a>>
wrote:<u></u><u></u></span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Chiming in from the vendor perspective here... Telchemy manufactures a<br>
variety of embedded and non-embedded applications that are focused on<br>
measuring voice, video and other real-time service application performance.<br>
<br>
<br>
Our VQmon software is the de facto industry standard, is P.564 Class 1<br>
compliant and serves as the cornerstone for many industry products that<br>
feature MOS scoring and associated diagnostics, such as Adtran (mentioned by<br>
Jay below) as well as Edgewater, Polycom, Cisco and a wealth of network<br>
measurement / management tools and applications. A full list of vendors<br>
with products currently shipping can be found on our website -<br>
<a href="http://www.telchemy.com/partners.php" target="_blank">http://www.telchemy.com/partners.php</a>.<br>
<br>
There are typically three methods employed to measure/report on call/session<br>
quality:<br>
<br>
1. Measure live call quality @ the endpoint - typically achieved with an<br>
embedded performance analysis model (VQmon) baked into the device.<br>
Here's pointer to a joint solutions guide<br>
(<a href="http://community.polycom.com/polycom/attachments/polycom/technology-partner%0d%0as/12/1/Telchemy-SQmediatorSolution%20Guide_01082013.pdf" target="_blank">http://community.polycom.com/polycom/attachments/polycom/technology-partner<br>
s/12/1/Telchemy-SQmediatorSolution%20Guide_01082013.pdf</a>) that covers how we<br>
measure and report on EOL performance with Polycom, though there are a<br>
number of other IP endpoint vendors that support the rfc6035 distributed<br>
reporting model. The benefit of this approach is being able to account
for<br>
all impairments that affect your customer experience - but the downside is<br>
that sometimes you're measuring things (e.g. LAN performance) that you're<br>
not directly responsible for or have no control over. However - at the
end<br>
of the day - being able to understand what the net effect is of the total IP<br>
connection can certainly be of immense value.<br>
<br>
2. Measure call quality @ the WAN demarcation point - typically achieved<br>
with:<br>
a) a hardware probe (<a href="http://www.telchemy.com/appliances.php" target="_blank">http://www.telchemy.com/appliances.php</a>)<br>
passively analyzing live customer traffic - providing full call setup,<br>
teardown and media quality metrics<br>
b) a software probe running on customer provided
hardware<br>
(<a href="http://www.telchemy.com/sqprobe.php" target="_blank">http://www.telchemy.com/sqprobe.php</a>)
passively analyzing live customer<br>
traffic - providing full call setup, teardown and media quality metrics<br>
c) an active test agent (<a href="http://www.telchemy.com/dvqattest.php" target="_blank">http://www.telchemy.com/dvqattest.php</a>)<br>
generating synthetic voice, video and data transactions to create a profile<br>
of application performance and serve as a test head that can both probe the<br>
carrier network as well as the local LAN for real-time, proactive diagnostic<br>
purposes.<br>
<br>
Recalling that Kris was looking for a tool that enabled him to isolate WAN<br>
performance - it sounds as if our hardware/software probe line would make<br>
most sense for his application though collecting performance information<br>
from EOL devices certainly provides useful diagnostic information when one<br>
needs to provide empirical data as to which side of the WAN connection is<br>
causing the issue.<br>
<br>
Questions? Happy to help however I can.<br>
<br>
-anthony<br>
<font color="#888888"><span style="color:#888888"><br>
<br>
<span>Anthony Caiozzo</span><br>
<span>Telchemy - <a href="http://www.telchemy.com" target="_blank">www.telchemy.com</a></span><br>
<span>m: <a href="tel:617-312-5189" value="+16173125189" target="_blank">617-312-5189</a>
f: <a href="tel:678-387-3008" value="+16783873008" target="_blank">678-387-3008</a></span><br>
<span>e: <a href="mailto:anthony.caiozzo@telchemy.com" target="_blank">anthony.caiozzo@telchemy.com</a></span><br>
<span>support: 1-866-TELCHEMY</span><br>
<span>Skype: acaiozzo</span></span></font><u></u><u></u></span></font></p>
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-----Original Message-----<br>
From: VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>]
On Behalf Of Jay<br>
Hennigan<br>
Sent: Wednesday, October 29, 2014 12:36 PM<br>
To: <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br>
Subject: Re: [VoiceOps] CPE side Passive Monitoring<br>
<br>
On 10/29/14, 3:45 AM, Kris Alberts wrote:<br>
> Hi<br>
><br>
> Looking for a cost effective, easily deployed, useful passive monitoring<br>
> probe to be deployed at the customer prem for voip traffic monitoring.<br>
> My main objective is to reduce MTTR and provide a clear demarcation<br>
> service for customers that supplies their own LAN. We use a variety of<br>
> CPE device (primarily Cisco though) so I will need to find an external<br>
> hardware probe that caters for all use cases.<br>
><br>
> There seems to be a variety of solutions available so was hoping you<br>
> could share you experience on some of the solutions that you are using.<br>
> I really need to understand the extent to which the added visibility<br>
> optimised your product in terms of better support, fewer truck rolls<br>
> etc. All of these listed products claims to do just that.<br>
<br>
We use the Adtran TA900 series as a demarcation point, they are a very<br>
versatile SIP toolbox with huge feature set. They also do voice quality<br>
monitoring, can do packet capture, and can (but aren't required to)<br>
interface with Adtran's N-Command central server that can store<br>
historical data, back up configurations, etc.<br>
<br>
This isn't passive, but it provides very good monitoring in addition to<br>
PRI conversion, analog drops, SIP proxy, etc.<br>
<br>
--<br>
Jay Hennigan - CCIE #7880 - Network Engineering - <a href="mailto:jay@impulse.net" target="_blank">jay@impulse.net</a><br>
Impulse Internet Service - <a href="http://www.impulse.net/" target="_blank">http://www.impulse.net/</a><br>
Your local telephone and internet company - <a href="tel:805%20884-6323" value="+18058846323" target="_blank">805 884-6323</a> - WB6RDV<br>
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