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<body class='hmmessage'><div dir='ltr'>Well, when we attempted to deploy the client on our *nix servers (spread of solaris and RHN), we questioned TAC/BSFT on whether it invalidates our support contract with them. Their reply was that NO 3d party software is allowed unless it is a part of the broadsoft platform and supported by them.<br>The common understanding is - use it if you want, but do so at your own risk. They will not be held accountable or responsible if it breaks or interferes with the normal working of the platform, be it OS or application.<br>We ended up not using puppet.<br><br><div><hr id="stopSpelling">CC: ahardie@bellsouth.net; voiceops@voiceops.org<br>From: peeip989@gmail.com<br>Subject: Re: [VoiceOps] Broadsoft / Puppet<br>Date: Mon, 8 Dec 2014 08:00:59 -0500<br>To: johnbotha@hotmail.com<br><br><div>That's what was driving my question, John. Looking to use it for change management <br><br></div><div><br>On Dec 8, 2014, at 7:57 AM, John Botha <<a href="mailto:johnbotha@hotmail.com">johnbotha@hotmail.com</a>> wrote:<br><br></div><div>
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<div dir="ltr">Hoping i am not getting wires crossed or misunderstanding here. I administer the broadsoft and sbc voip platform, our sysadmins uses puppet not for orchestration or vm management but for configuration management with a puppet client (<a href="http://puppetlabs.com/" target="_blank">http://puppetlabs.com/</a>)<br>The puppet deployment we have focuses on keeping configuration files in sync and current and have rollback in case someone badly fubar the OS platform.<br><br><div><hr id="ecxstopSpelling">Date: Mon, 8 Dec 2014 02:35:53 -0800<br>From: <a href="mailto:ahardie@bellsouth.net">ahardie@bellsouth.net</a><br>Subject: Re: [VoiceOps] Broadsoft / Puppet<br>To: <a href="mailto:johnbotha@hotmail.com">johnbotha@hotmail.com</a><br>CC: <a href="mailto:peeip989@gmail.com">peeip989@gmail.com</a>; <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><br><div style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12px;"><div><span>Right - understood - </span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><span><br></span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><span>My question was around the AS/XS server - the one housing all the service logic. That system may be problematic since the service model is usually a fixed number of features in inventory. I would think you could use puppet to spin up media servers as needed - and network servers to a lesser extent. </span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><span><br></span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><span>As for engaging BroadSoft TAC I would ask them this - if the server was provisioned and placed into server in a more traditional manner - would BroadSoft TAC allow tickets to be opened? Assuming the answer would be yes - I would then position your Puppet deployment to BroadSoft TAC as just that - your deployment platform (jump box to them). </span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><span><br></span></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;">Other than asking permission I doubt you would need to ask BroadSoft anything around Puppet in particular - just tell them your servers are being provisioned via Puppet. If the servers are provisioned to BSFT spec then you should be ok.</div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><br></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;">Hope this helps,</div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;"><br></div><div style="color:rgb(0, 0, 0);font-size:12px;font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-style:normal;background-color:transparent;">Alex Hardie</div> <div class="ecxqtdSeparateBR"><br><br></div><div class="ecxyahoo_quoted" style="display:block;"> <div style="font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-size:12px;"> <div style="font-family:HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;font-size:16px;"> <div dir="ltr"> <font face="Arial" size="2"> On Monday, December 8, 2014 12:48 AM, John Botha Hotmail <<a href="mailto:johnbotha@hotmail.com">johnbotha@hotmail.com</a>> wrote:<br> </font> </div> <br><br> <div class="ecxy_msg_container"><div id="ecxyiv4168418302"><div>
Broadsoft at an application layer itself isn't aware of it. When we
queried them around the use of puppet or any other 3d party software
of any kind, their reply was that general policy is not to support
any software not loaded by Broadsoft that can even remotely possibly
interfere with the working of the application.<br clear="none">
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Anything we cannot raise a TAC on is not supported.<br clear="none">
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<div class="ecxyiv4168418302yqt3139075911" id="ecxyiv4168418302yqt73285"><div class="ecxyiv4168418302moz-cite-prefix">On 07/12/2014 21:22, Alex Hardie wrote:<br clear="none">
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</blockquote></div></div><div class="ecxyiv4168418302yqt3139075911" id="ecxyiv4168418302yqt56111"><div><div>Wait - why would BroadSoft even be aware of Puppet? I assume
orchestration was around spinning up</div>
<div>various servers - AS servers are the only ones that would be
bound by licenses. Spinning up NS or MS should be transparent -
they (BroadSoft) wouldn't care.</div>
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<div>What servers were you provisioning ?</div>
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<div>Alex Hardie</div>
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On Dec 7, 2014, at 1:27 AM, johnbotha <<a rel="nofollow" shape="rect" target="_blank" href="mailto:johnbotha@hotmail.com">johnbotha@hotmail.com</a>>
wrote:<br clear="none">
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<div>We tried using puppet, but had top remove it due to
broadsoft policy on unsupported software.</div>
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<div style="font-size:75%;color:#575757;">Sent from Samsung
Mobile</div>
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-------- Original message --------<br clear="none">
From: Peter E <<a rel="nofollow" shape="rect" target="_blank" href="mailto:peeip989@gmail.com">peeip989@gmail.com</a>>
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Date: 05/12/2014 22:57 (GMT+02:00) <br clear="none">
To: VoiceOps <<a rel="nofollow" shape="rect" target="_blank" href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>>
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Subject: [VoiceOps] Broadsoft / Puppet <br clear="none">
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Anyone out there using Puppet to help manage their Broadsoft
servers? Any conflicts or issues? Any feedback appreciated.<br clear="none">
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Thanks,<br clear="none">
Pete<br clear="none">
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<blockquote>
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