<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: courier new,courier,monaco,monospace,sans-serif; font-size: 12pt; color: #000000'>TW is definitely part of Level3 now, but their support organization is still not fully merged.<div><br></div><div>For legacy TW data circuit IDs that end in "TWTC" (e.g. 53.KFFN.xxxxxx..TWTC) I was directed to call their "Legacy TW Group" at 800-829-0420 to open tickets on those circuits until they get everything tied together. Native Level3 support isn't tied into the TW stuff quite yet, no clue on when they'll fully gel.</div><div><br></div><div>Not sure if this will translate over to your voice issue, but the legacy circuit support folks may at least have a bead on who else to talk to on the TW side for voice issues. <span style="font-size: 12pt;">YMMV, but I hope this helps.</span></div><div><br><div><span name="x"></span><br>--<br> Victor Breen<br> Network Engineer<br> Impulse Advanced Communications<br> (805) 456-5800<br><br><span name="x"></span><br></div><br><hr id="zwchr"><blockquote style="border-left:2px solid #1010FF;margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Peter Rad." <peter@4isps.com><br><b>To: </b>"Shripal Daphtary" <shripald@gmail.com>, "Carlos Alcantar" <carlos@race.com><br><b>Cc: </b>"VoiceOps@voiceops.org" <voiceops@voiceops.org><br><b>Sent: </b>Monday, January 26, 2015 6:10:40 AM<br><b>Subject: </b>Re: [VoiceOps] contact at TWT<br><br>
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TWT is now Level3. Emails have changed. Paperwork is complete. <br>
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On 1/26/2015 6:38 AM, Shripal Daphtary wrote:<br>
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<div>It's hasn't. But they do answer the phone as level 3 :-). </div>
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Shripal</div>
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On Jan 25, 2015, at 11:56 PM, Carlos Alcantar <<a href="mailto:carlos@race.com" target="_blank">carlos@race.com</a>>
wrote:<br>
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<div>wouldn’t this now be level3? Not sure if level3 has
taken over operations yet.</div>
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<div>Carlos Alcantar</div>
<div>Race Communications / Race Team Member </div>
<div><font class="Apple-style-span" face="Consolas"><span class="Apple-style-span" style="font-family: Calibri, sans-serif;">1325 Howard Ave. #604,
Burlingame, CA. 94010</span></font></div>
<div>Phone: +1 415 376 3314 / <a href="mailto:carlos@race.com" target="_blank">carlos@race.com</a> / <a href="http://www.race.com/" target="_blank">http://www.race.com</a></div>
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<span style="font-weight:bold">From: </span>Shripal
Daphtary <<a href="mailto:shripald@gmail.com" target="_blank">shripald@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Thursday,
January 15, 2015 at 12:37 PM<br>
<span style="font-weight:bold">To: </span>VoiceOps <<a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a>><br>
<span style="font-weight:bold">Subject: </span>[VoiceOps]
contact at TWT<br>
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<div dir="ltr">Hello all,
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<div>Are their any TW Telecom Voice people on this
list? having a LERG issue.. </div>
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<div>thanks </div>
<div>shri</div>
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<pre class="moz-signature">--
Regards,
Peter Radizeski @ RAD-INFO INC
Circuits * Bandwidth * Consulting
(813) 963-5884</pre>
<br>_______________________________________________<br>VoiceOps mailing list<br>VoiceOps@voiceops.org<br>https://puck.nether.net/mailman/listinfo/voiceops<br></blockquote><br></div></div></body></html>