
<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Fyi ... update from Level3</div><div><br></div><div><span style="background-color: rgba(255, 255, 255, 0);">The IP NOC advised that the technician who performed the card replacement implemented an incorrect isolation procedure which inadvertently caused the impact for voice and IP customers. All services are restored and remain stable.</span><br><br><div>Ujjval K</div><div><br></div><div><br></div></div><div><br>On Feb 25, 2015, at 11:41 AM, Mauricio Lizano <<a href="mailto:mauricio.lizano@gmail.com">mauricio.lizano@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">That, or the problem fixed itself and Level 3 is just now starting to realize they had an issue an hour ago. :) <br><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Feb 25, 2015 at 12:26 PM, Ujjval Karihaloo <span dir="ltr"><<a href="mailto:ujjval@simplesignal.com" target="_blank">ujjval@simplesignal.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Yes, matches our time window.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Level3 did a very poor job managing this. NO network events still posted on their portal and NOC had no idea, while their team was obviously working to fix it in the background.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Michael Lunsford<br><b>Sent:</b> Wednesday, February 25, 2015 10:39 AM<br><b>To:</b> Zak Rupas<br><b>Cc:</b> <a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><span class=""><br><b>Subject:</b> Re: [VoiceOps] Level 3 Issues</span></span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">We had inbound TF failures from the Level3 Dallas NBS from approx 11:10 EDT to 12:20 EDT.</p></div><div><div class="h5"><div><p class="MsoNormal"> </p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">On Feb 25, 2015, at 12:24 PM, Zak Rupas <<a href="mailto:zak@simplesignal.com" target="_blank">zak@simplesignal.com</a>> wrote:</p></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal">anyone engaged with Level 3 TAC being told any updates or reason why? I keep calling and get robo responses</p></div><div><p class="MsoNormal"><br clear="all"></p><div><div><div><div><div><div><div><p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial","sans-serif"">Zak Rupas</span><br><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">VoIP Engineer<br><b>SimpleSignal</b><br>Anywhere: 303-242-8606</span></p><p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif""><img border="0" src="https://docs.google.com/uc?export=download&id=0B4JIPE-HkXDaSERnbENRU05fSVE&revid=0B4JIPE-HkXDaVTZyVzZZZy9SUFZ0Rjl2NlNJRWNuclJLWjZrPQ"></span></p><p class="MsoNormal"> </p></div></div></div></div></div></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal">On Wed, Feb 25, 2015 at 10:18 AM, Feby Francis <<a href="mailto:feby.francis@crosstel.com" target="_blank">feby.francis@crosstel.com</a>> wrote:</p><div><div><p class="MsoNormal">Looks like Level-3 inbound TF service is down for last 30 min. </p><p class="MsoNormal"> </p><p class="MsoNormal">Anyone else with same problem.</p><p class="MsoNormal"> </p><p class="MsoNormal">Feby Francis</p><p class="MsoNormal"> </p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org" target="_blank">voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Michael Jacobs<br><b>Sent:</b> Wednesday, February 25, 2015 12:06 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org" target="_blank">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] Level 3 Issues</span></p><p class="MsoNormal"> </p><div><p class="MsoNormal">Anyone else having a large issue with Level 3?</p></div></div></div><p class="MsoNormal" style="margin-bottom:12.0pt"><br>_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></p></div><p class="MsoNormal"> </p></div><p class="MsoNormal">_______________________________________________<br>VoiceOps mailing list<br><a href="mailto:VoiceOps@voiceops.org" target="_blank">VoiceOps@voiceops.org</a><br><a href="https://puck.nether.net/mailman/listinfo/voiceops" target="_blank">https://puck.nether.net/mailman/listinfo/voiceops</a></p></div></div><p class="MsoNormal"> </p></div></div></div></div>

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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div>Mauricio Lizano</div><div>8821-6575</div><a href="http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5" title="Ver perfil público" name="SafeHtmlFilter_webProfileURL" style="font-size:13px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial;outline-width:initial;outline-style:none;outline-color:initial;font-family:Arial,Helvetica,'Nimbus Sans L',sans-serif;vertical-align:baseline;text-decoration:none;color:rgb(0,102,153);line-height:15px;background-color:rgb(255,255,255)" target="_blank">http://cr.linkedin.com/pub/mauricio-lizano/14/162/5b5</a>

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