<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif;"><div><div>Kumudu - </div><div><br></div><div>R20 has been out for a while and the SP1 release Matt mentions would be the correct one to go with. There are always bugs but BSFT is pretty good at getting a good release the first time – if they miss something its almost always caught in the first service patch release (SP1).</div><div><br></div><div>Alex Hardie</div><div><br></div><div><br></div><div><div id="MAC_OUTLOOK_SIGNATURE"></div></div></div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:12pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Matthew Crocker<br><span style="font-weight:bold">Date: </span> Friday, March 13, 2015 at 8:38 AM<br><span style="font-weight:bold">To: </span> Kumudu Suriyaarachchi<br><span style="font-weight:bold">Cc: </span> "<a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a>"<br><span style="font-weight:bold">Subject: </span> Re: [VoiceOps] Broadworks R17Sp4 to R20 upgrade<br></div><div><br></div><div><meta http-equiv="Content-Type" content="text/html charset=us-ascii"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class=""><br class=""></div><div class=""><br class=""></div>I upgraded from R17sp4 to R20sp1 without issue in January. Both were fully patched through December. Has been running great.<div class=""><br class=""></div><div class="">-Matt</div><div class=""><div class=""><br class=""></div><div class=""><div apple-content-edited="true" class=""><div class="">--<br class="">Matthew S. Crocker<br class="">President<br class="">Crocker Communications, Inc.<br class="">PO BOX 710<br class="">Greenfield, MA 01302-0710<br class=""><br class="">E: <a href="mailto:matthew@crocker.com" class="">matthew@crocker.com</a><br class="">P: (413) 746-2760<br class="">F: (413) 746-3704<br class="">W: <a href="http://www.crocker.com" class="">http://www.crocker.com</a></div><div class=""><br class=""></div><br class="Apple-interchange-newline"></div><br class=""><div><blockquote type="cite" class=""><div class="">On Mar 13, 2015, at 8:05 AM, Kumudu Suriyaarachchi <<a href="mailto:ksuriyaarachchi@alteva.com" class="">ksuriyaarachchi@alteva.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Has anyone upgraded to Broadworks R17sp4 to R20 without any issues?<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">According to the release notes most of the new features in R20 are deactivated by default.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">However typically every major release is followed by a unimaginable number of patches.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Thanks,<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Kumudu<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 93, 174);" class="">Kumudu Suriyaarachchi</span></b><span style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 93, 174);" class="">Sr. Systems Engineer</span><span style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(89, 89, 89);" class=""> </span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 146, 201);" class="">P</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(84, 85, 84);" class=""> 484.534.4427<span class="Apple-converted-space"> </span></span><u class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue;" class=""><a href="mailto:ksuriyaarachchi@alteva.c" style="color: purple; text-decoration: underline;" class="">ksuriyaarachchi@alteva.c</a>om<o:p class=""></o:p></span></u></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(89, 89, 89);" class=""> </span><span style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(89, 89, 89);" class=""> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; 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