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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks guys!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Your responses will help me a lot.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Support for R17sp4 ended in December 2014 officially.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">BroadSoft is pushing to upgrade to R21 avoiding R18 and R19.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Based on the feature set you use you may be good with R18/R19.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Kumudu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Colton Conor [mailto:colton.conor@gmail.com]
<br>
<b>Sent:</b> Sunday, March 15, 2015 1:10 PM<br>
<b>To:</b> Jessie Bryan<br>
<b>Cc:</b> Kumudu Suriyaarachchi; voiceops@voiceops.org<br>
<b>Subject:</b> Re: [VoiceOps] Broadworks R17Sp4 to R20 upgrade<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">What are the main highlights of <span style="color:black">20SP1 vs </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">R17sp4? Seems like many Broadsoft shops are making this upgrade jump, but what is the reason for
it? Did Broadsoft finally say 17 will no longer be supported, and its time to upgrade? Was there an version 18 and 19? </span><o:p></o:p></p>
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<p class="MsoNormal">On Fri, Mar 13, 2015 at 4:58 PM, Jessie Bryan <<a href="mailto:jessie@impulse.net" target="_blank">jessie@impulse.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:black">Hi Kumudu,<br>
<br>
We have not upgraded (from 18SP1) to 20SP1 after discovering some issues during lab-testing.<br>
Since BroadWorks can be used in many different ways, these issues may or not impact you.<br>
<br>
1) The ProfileServer replication silently fails copying device file-repos to it's peers.<br>
2) Another issue is with Polycom VVX Phones and the VVX Camera. If your users have BroadWorks N-Way, and the VVX Camera attached, the N-Way call will fail to engage in most call-scenarios.<br>
3) Lastly, the bw-preUpgradeCheck-Rel_20-438231 falsely reports a DBS(maybe others) system as "SUCCESSFUL" even if the host does not have sufficient disk space.<br>
<br>
All three issues have been confirmed by TAC Tier-3.<br>
<br>
Since the first 2 issues are important for us, we're not upgrading until they release patches.<br>
<br>
Hope that helps a little, and good luck!<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">--<br>
Jessie Bryan<br>
VP Engineering<br>
Impulse Advanced Communications<br>
Website: <a href="http://www.impulse.net" target="_blank">www.impulse.net</a><br>
Phone: <a href="tel:805%20884%206317" target="_blank">805 884 6317</a><br>
twitter: @jessiebryan<br>
--<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Has anyone upgraded to Broadworks R17sp4 to R20 without any issues?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">According to the release notes most of the new features in R20 are deactivated by default.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">However typically every major release is followed by a unimaginable number of patches.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Kumudu<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#005DAE">Kumudu Suriyaarachchi</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#005DAE">Sr. Systems Engineer</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#595959"> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0092C9">P</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#545554"> <a href="tel:484.534.4427" target="_blank">484.534.4427</a>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:ksuriyaarachchi@alteva.c" target="_blank">ksuriyaarachchi@alteva.c</a>om</span></u><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#595959"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#595959"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is
addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based
on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">_______________________________________________<br>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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_______________________________________________<br>
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This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and
delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those
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