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--></style></head><body lang="EN-CA" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal">Hi Everyone, </p><p class="MsoNormal"> </p><p class="MsoNormal">Hoping someone is able help here.. Here is what we have run into: </p><p class="MsoNormal"> </p><p class="MsoNormal">We are experiencing an intermittent issue with calls to Rogers Wireless subscribers. We use a number of different wholesale carriers, and the issue is ubiquitous across these carriers and across different interconnects these carriers use to route calls to Rogers Wireless (SS7, PRI/ISDN). Seems to point to a problem on the Rogers Wireless network across Canada. </p><p class="MsoNormal"> </p><p class="MsoNormal">The issue is intermittent enough to probably not generate any subscriber complaints (estimated below 0.1%), but because we have such a large volume of calls, it produces a number of complaints from our clients. The issue is that the caller (our clients) making an outbound call to a Rogers Wireless customer, does not hear the far end once the call is connected. Ingress Audio SS7 trace shows very few packets coming in from the Rogers Network (no packets beyond ringing). </p><p class="MsoNormal"> </p><p class="MsoNormal">Anyone from Rogers Wireless on the list – or have a contact from someone on the Rogers Wireless carrier/network teams?</p><p class="MsoNormal"> </p><p class="MsoNormal">Appreciate any help. </p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="color:#1f497d">Best Regards,</span><span style></span></p><p class="MsoNormal"><span style="color:#1f497d"> </span><span style></span></p><p class="MsoNormal"><span style="color:#1f497d">Ivan Kovacevic</span><span style></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1f497d">Vice President, Client Services</span><span style></span></p><p class="MsoNormal"><span style="color:#1f497d">Star Telecom | <a href="http://www.startelecom.ca/"><span style="color:blue">www.startelecom.ca</span></a> | SIP Based Services for Contact Centers | <a href="http://www.linkedin.com/company/star-telecom-www.startelecom.ca-?trk=top_nav_home"><span style="color:blue">LinkedIn</span></a></span><span style></span></p><p class="MsoNormal"> </p></div></body></html>