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<div class="moz-cite-prefix">The liability of a common carrier is
typically limited to the amount paid for their services. I can't
sue FedEx for a million dollars because they delivered a million
dollar contract a day late and caused me to lose the deal. We'd
all be bankrupt if someone dialed 911 during a phone outage and we
were liable for it.<br>
<br>
IANAL but if telephone companies and ISPs were liable for damages
for their services not working, they'd all be bankrupt after every
natural disaster that takes out the phone lines, for making phone
lines capable of being sabotaged by invaders prior to breaking in,
and numerous other things. Analog CO lines get screwed up all the
time. At least twice a year my analog line has an issue that my
home's alarm system doesn't like, and takes at least 2-3 days to
fix (even though I work at the CLEC and can directly open the
ticket with the underlying carrier). AT&T isn't liable to me
if my home gets broken into during that time, and my employer is
liable for nothing more than perhaps a service credit for the 2
days I was without service.<br>
<br>
-Paul<br>
<br>
On 08/07/2015 02:41 PM, David Thompson wrote:<br>
</div>
<blockquote
cite="mid:65a0ef9c07161e999113b0a67b88647a@mail.gmail.com"
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Alarm
systems being serviced over VoIP are generally speaking a
very bad idea. What are you supposed to do when and if the
power fails? A UPS is only going to last for so long hours
maybe. An analog CO line gets power from the wire and won’t
go offline in the event of a natural or manmade disaster.
The CO usually has a generator and guaranteed fuel delivery.
By bringing VoIP into the mix your opening yourself up a
huge liability if the alarm system fails due to your failure
and someone gets burglarized, robbed, and worse injured or
killed you’ll most likely be on the hook. Do yourself a
favor and stay away from supporting it.</span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-family:"Arial","sans-serif";color:#1f497d">David
Thompson <br>
Network Services Support Technician <br>
(O) 858.357.8794 <br>
(F) 858-225-1882 <br>
(E) <a moz-do-not-send="true"
href="mailto:dthompson@esi-estech.com" target="_blank"><span
style="color:blue">dthompson@esi-estech.com</span></a><br>
(W) <a moz-do-not-send="true"
href="http://www.esi-estech.com" target="_blank"><span
style="color:blue">www.esi-estech.com</span></a></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
VoiceOps [mailto:<a moz-do-not-send="true"
href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>]
<b>On Behalf Of </b>Colton Conor<br>
<b>Sent:</b> Thursday, August 06, 2015 6:21 PM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br>
<b>Subject:</b> [VoiceOps] ADT Alarms Special Dialing?</span></p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">We are a CLEC and have a had a couple of
customers port away from Verizon's landline service and to
our voice service where we provided an analog POTS line with
the same number just as the client had before with Verizon.
We hook the POTS line up to the exact same wire going to the
client's alarm panel, but the alarm can't communicate with
ADT.</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">We called ADT on multiple clients
behalfs, and they basically said Verizon is on an approved
list to work with their services and our CLEC is not, so
it would not work.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">How is ADT limiting this? Does their
alarm panels dial a special number that only Verizon knows
or allows? This has happened with multiple clients.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">We have not been able to get on the
voice switch and see what numbers they panel is actually
trying to dial, but any insight to this would be helpful.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">I have read that some alarm companies
uses a special code before they make an outbound call so
the long distance gets billed to them or something? </p>
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