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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>David,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Most of us have inside or outside counsel that make sure our service agreements protect us from such things …<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> VoiceOps [mailto:voiceops-bounces@voiceops.org] <b>On Behalf Of </b>David Thompson<br><b>Sent:</b> Friday, August 07, 2015 1:42 PM<br><b>To:</b> Colton Conor <colton.conor@gmail.com>; voiceops@voiceops.org<br><b>Subject:</b> Re: [VoiceOps] ADT Alarms Special Dialing?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Alarm systems being serviced over VoIP are generally speaking a very bad idea. What are you supposed to do when and if the power fails? A UPS is only going to last for so long hours maybe. An analog CO line gets power from the wire and won’t go offline in the event of a natural or manmade disaster. The CO usually has a generator and guaranteed fuel delivery. By bringing VoIP into the mix your opening yourself up a huge liability if the alarm system fails due to your failure and someone gets burglarized, robbed, and worse injured or killed you’ll most likely be on the hook. Do yourself a favor and stay away from supporting it.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial",sans-serif;color:#1F497D'>David Thompson <br>Network Services Support Technician <br>(O) 858.357.8794 <br>(F) 858-225-1882 <br>(E) <a href="mailto:dthompson@esi-estech.com" target="_blank">dthompson@esi-estech.com</a><br>(W) <a href="http://www.esi-estech.com" target="_blank">www.esi-estech.com</a></span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> VoiceOps [mailto:<a href="mailto:voiceops-bounces@voiceops.org">voiceops-bounces@voiceops.org</a>] <b>On Behalf Of </b>Colton Conor<br><b>Sent:</b> Thursday, August 06, 2015 6:21 PM<br><b>To:</b> <a href="mailto:voiceops@voiceops.org">voiceops@voiceops.org</a><br><b>Subject:</b> [VoiceOps] ADT Alarms Special Dialing?</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>We are a CLEC and have a had a couple of customers port away from Verizon's landline service and to our voice service where we provided an analog POTS line with the same number just as the client had before with Verizon. We hook the POTS line up to the exact same wire going to the client's alarm panel, but the alarm can't communicate with ADT.<o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>We called ADT on multiple clients behalfs, and they basically said Verizon is on an approved list to work with their services and our CLEC is not, so it would not work.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>How is ADT limiting this? Does their alarm panels dial a special number that only Verizon knows or allows? This has happened with multiple clients.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>We have not been able to get on the voice switch and see what numbers they panel is actually trying to dial, but any insight to this would be helpful.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>I have read that some alarm companies uses a special code before they make an outbound call so the long distance gets billed to them or something? <o:p></o:p></p></div></div></div></body></html>